Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amber Shaw

Ennis,TX

Summary

Charge nursing professional with focus on patient care and team leadership. Strong skills in clinical decision-making, patient assessment, and care planning. Known for effective communication, adaptability, and teamwork. Dependable in high-pressure environments with commitment to achieving optimal patient outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Charge Nurse

Legend Oaks Healthcare and Rehabilitation
08.2023 - Current
  • Led nursing team in delivering high-quality patient care and ensuring adherence to safety protocols.
  • Implemented process improvements that enhanced workflow efficiency and reduced response times in critical situations.
  • Conducted staff training sessions on best practices for infection control and emergency response procedures.
  • Collaborated with interdisciplinary teams to optimize treatment strategies and improve patient outcomes.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.

Assistant General Manager

Schlotzsky's
11.2019 - 08.2022
  • Directed daily operations to enhance customer satisfaction and operational efficiency.
  • Implemented training programs for staff, improving service quality and team performance.
  • Analyzed sales data to identify trends, informing strategic decisions and promotional activities.
  • Coordinated inventory management to minimize waste and ensure product availability.

Server

Dennys
02.2016 - 08.2017
  • Greeting customers, taking orders, putting orders in and taking orders out, cashing customers out.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.
  • Managed multiple tables simultaneously, optimizing workflow and efficiency.
  • Collaborated with kitchen staff to ensure timely order delivery and accuracy.
  • Resolved customer complaints promptly, enhancing overall dining experience.

Cashier

7 - Eleven
05.2012 - 07.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Shift Leader

Dairy Queen
06.2008 - 08.2012
  • Managed inventory levels, reducing waste through effective stock control practices.
  • Developed schedules to optimize staff coverage during peak hours for improved service delivery.
  • Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

College Degree - LVN

Navarro College
Waxahachie, TX
01.2023

High school - Equivalent

Leonard High School
Leonard, TX
01.2010

Skills

  • Customer transaction management
  • Meal preparation
  • Customer relations
  • Supportive and attentive
  • Medication administration
  • Patient care
  • HIPAA compliance
  • Patient assessment
  • Direct patient care
  • Patient advocacy
  • Personal integrity
  • Documenting observations
  • Hospitality
  • Host/Hostess
  • Restaurant Management
  • Scheduling
  • Stocking
  • Supervisory Experience
  • Decision-making

Certification

  • BLS Certification
  • Indicative of a license or certification
  • Licensed Vocational Nurse (LVN) 2023

Languages

English
Native or Bilingual

Timeline

Charge Nurse

Legend Oaks Healthcare and Rehabilitation
08.2023 - Current

Assistant General Manager

Schlotzsky's
11.2019 - 08.2022

Server

Dennys
02.2016 - 08.2017

Cashier

7 - Eleven
05.2012 - 07.2013

Shift Leader

Dairy Queen
06.2008 - 08.2012

College Degree - LVN

Navarro College

High school - Equivalent

Leonard High School

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