Amber Skaggs
Saint Albans,WV
Summary
Results-driven professional with a strong track record in coordinating sales processes and enhancing team operations. Expertise in streamlining communication channels has improved efficiency in order processing and customer interactions. Proven ability to cultivate lasting customer relationships while executing targeted sales strategies. Committed to driving success through collaboration and strategic planning in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Inside Sale/quotes
Palco power systems
04.2024 - Current
- Provide effective quotes for projects within their due dates
- Assist with quoting all industrial outside sales
- Quote new bid projects
- Process and finalize all purchase orders, sales orders, invoices for industrial sales
- Excellent and effective communication with all customers, vendors, contractors, and engineers
- Invoicing
- Commissions
- Inventory management
- Account management
- Applying and receiving payments
Cashier/Sales Associate
Academy Sports and outdoors
11.2023 - 04.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Full Time Associate
General hardware
08.2022 - 11.2023
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Utilized expert knowledge of hardware products to educate both customers and fellow associates on product offerings.
Customer Service Representative
Chick-fil-A
08.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
Server
Applebee’s Bar/Grill
10.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sales Manager
Harbor Freight Tools USA, Inc.
11.2019 - 07.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Store Manager
FREDS PHARMACY
12.2015 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Skills
- Sales performance optimization
- Sales enhancement
- Team Building
- Customer Service
- Retail Sales
- Time allocation planning
- Retail Management
- Retail store management
- Customer engagement
- Proven sales ability
- Inventory management
- CSR
- Payroll
- Communication skills
- Experienced in software utilization
Accomplishments
- Managed 20+ high value opportunities per month.
- Drove multi-million dollar monthly sales through the effective quoting and processing of industrial generators.
- Managed the end-to-end sales cycle for industrial generators, leading to the consistent sale of products valued at over $250,000 each.
Timeline
Inside Sale/quotes
Palco power systems
04.2024 - Current
Cashier/Sales Associate
Academy Sports and outdoors
11.2023 - 04.2024
Full Time Associate
General hardware
08.2022 - 11.2023
Customer Service Representative
Chick-fil-A
08.2021 - 12.2021
Server
Applebee’s Bar/Grill
10.2020 - 04.2021
Sales Manager
Harbor Freight Tools USA, Inc.
11.2019 - 07.2020
Store Manager
FREDS PHARMACY
12.2015 - 11.2019