Amber Skloss
Austin,TX
Summary
Proactive individual experienced in guest relations management and effective communication. Recognized for initiative-taking and attention to detail in order fulfillment. Ready to contribute to smooth operations and elevate customer satisfaction.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Olive Garden
Cypress, TX
01.2023 - 06.2023
- Pack and prepare to-go orders with attention to detail and accuracy.
- Collaborate with kitchen staff to ensure timely order fulfillment.
- Maintain cleanliness and organization of work area during shifts.
- Communicate effectively with customers regarding menu items and specials.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Assist in training new team members on to-go procedures and standards.
General Manager
Wing Stop
Cypress, TX
11.2022 - 02.2023
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw staff scheduling and training, promoting team cohesion and high performance.
- Implemented inventory control procedures, reducing waste and optimizing supply chain management.
- Developed and maintained relationships with vendors to secure quality ingredients at competitive prices.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Enhanced customer experience through effective complaint resolution and feedback integration.
- Coordinated marketing initiatives to boost local brand awareness and drive foot traffic.
Head Chef
Conroy's Scratch Kitchen
Boerne, TX
10.2017 - 10.2018
- Developed and executed seasonal menus emphasizing locally sourced ingredients.
- Supervised kitchen staff to ensure adherence to food safety standards.
- Trained new kitchen personnel on cooking techniques and kitchen operations.
- Collaborated with front-of-house team to enhance customer dining experience.
- Researched culinary trends to incorporate innovative dishes into menu offerings.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
Education
High School Diploma -
One Stop Multi-Service High School
Mission, TX05-2000
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Money handling
- Food handler certification
- Guest relations management
Certification
- Certified Customer Service Specialist
- Business Information Management Certifictation
Timeline
To-Go Specialist
Olive Garden
01.2023 - 06.2023
General Manager
Wing Stop
11.2022 - 02.2023
Head Chef
Conroy's Scratch Kitchen
10.2017 - 10.2018
High School Diploma -
One Stop Multi-Service High School