Amber Smith
Lexington,KY
Summary
Dynamic individual with hands-on experience in customer service and relations with a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Primary Server
Bru Burger
09.2024 - Current
- DIrected guests through their experience by providing a warm, welcoming environment as well as promptly addressing any concerns or complaints.
- Utilized teamwork and clear communication with the front of house and back of house staff to ensure an efficient service flow.
Hourly Manager
Agave and Rye
08.2021 - 09.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Responsible for several administrative tasks, including: cash handling, completing spreadsheets, filing invoices.
- Imparted company values, policies and practices to all staff.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Paying close attention ot each and every guest's experience in order to maximize satisfaction.
Bartender
Bonefish Grill
03.2018 - 08.2021
- Collaborated with management for day to day administrative tasks, including: ensuring all employees were paid promptly and accurately, handling all cash on hand to compare to sales reports, and ordering product.
- Went through company training programs in order to grow skills and develop a deeper understanding of company values and practices.
- Cross trained in multiple positions to diversify skillset.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2015
Skills
- Proficient in customer relations and satisfaction
- Skilled in multitasking and time management
- Experienced in administrative organization and documentation
Timeline
Primary Server
Bru Burger
09.2024 - Current
Hourly Manager
Agave and Rye
08.2021 - 09.2024
Bartender
Bonefish Grill
03.2018 - 08.2021
High School Diploma -
East Ridge High School
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