Amber Smith
Ontario,CA
Summary
Dedicated customer service professional with over 8 years of operational experience at Delta Airlines. Proven ability to resolve conflicts effectively while enhancing the customer experience above and below wing. Known for a team-first, strategic mindset; brings accountability, discipline, and service excellence in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Delta Airlines
Ontario, CA
04.2019 - Current
- Check in guests at the ticket counter, assisting with check-in travel documentation, rebooking and special accommodations.
- Managing flight boarding, gate announcements, and coordinating with flight crews to ensure on time departures.
- As the baggage service champion, resolve delayed or damaged luggage with compassion and a solutions-focused mindset.
- Display a high level of professionalism, always striving to make a positive lasting impression that reflects Delta's commitment to hospitality.
Ramp Baggage Handler
Delta Airlines
Los Angeles, CA
06.2017 - 04.2019
- Check in guests at the ticket counter, assisting with check-in travel documentation, rebooking and special accommodations.
- Managing flight boarding, gate announcements, and coordinating with flight crews to ensure on time departures.
- As the baggage service champion, resolve delayed or damaged luggage with compassion and a solutions-focused mindset.
- Display a high level of professionalism, always striving to make a positive lasting impression that reflects Delta's commitment to hospitality.
Education
Associate of Science - Social & Behavioral Science
Mt San Antonio College
Walnut, CA05-2009
Skills
- First Aid & CPR certified, 2018-current
- Facilitated Delta Job Fair, 2021
- BSO Champion, 2022
- SNAPP Champion, 2022
- Chairman's Club Nominee, 2022
- Hospitality for the Heart training, 2024
Timeline
Customer Service Agent
Delta Airlines
04.2019 - Current
Ramp Baggage Handler
Delta Airlines
06.2017 - 04.2019
Associate of Science - Social & Behavioral Science
Mt San Antonio College