Olivia Morrison
Decatur,GA
Summary
Motivated and adaptable professional with a strong background in customer service, healthcare support, and administrative operations. Proven ability to thrive in fast-paced environments, solve problems effectively, and collaborate with diverse teams. Dedicated to delivering exceptional service, ensuring accuracy, and supporting organizational goals across industries.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
TBI Airport Management
Atlanta, GA
10.2022 - Current
- Company Overview: Hartsfield-Jackson Atlanta International Airport
- Delivered exceptional customer service in a high-traffic international airport.
- Assisted travelers with documentation requirements and resolved inquiries efficiently.
- Managed passenger complaints and implemented quick solutions to ensure satisfaction.
- Ensured clear communication regarding passport and visa procedures.
- Recognized for professionalism and a guest-focused approach.
- Hartsfield-Jackson Atlanta International Airport
Patient Care Technician
Eastside Medical Center
Snellville, GA
11.2015 - 11.2019
- Conducted patient care activities including vital signs monitoring and blood glucose checks.
- Improved record-keeping efficiency through updated documentation practices.
- Provided timely responses to patient and family requests.
- Collaborated with nurses to communicate patient status and care needs effectively.
Volunteer
Magnolia Hospice Care
Conyers, GA
05.2018 - 06.2018
- Provided companionship and emotional support to hospice patients.
- Assisted staff with non-clinical responsibilities and comfort measures.
Customer Service Associate
Kaiser Promenade
12.2013 - 08.2015
- Managed a high-volume workload, resolving an average of 550 weekly inquiries.
- Consistently met or exceeded performance benchmarks for speed, accuracy, and volume.
- Troubleshot technical issues on the company website to enhance user experience.
Certified Nurse Aide
Lorna’s Home Care
Queens, NY
01.2012 - 02.2013
- Assisted patients with daily living activities in home care settings.
- Supported medication compliance and light housekeeping duties.
Education
Certificate in Data Science -
Harvard Online (edX)
05.2025
High School Diploma -
Excelsior High School
Kingston, JA01.2012
Skills
- Customer Service
- Call Center
- Data Entry - 45-50WPM
- Electronic Health Records (EHR)
- First Aid & CPR (ARC Certified)
- Basic Life Support (BLS)
Accomplishments
Employee of the Month | TBI Airport Management Apr 2023 – May 2023- Recognized for maintaining a 95%+ customer satisfaction rating through exceptional communication and problem-solving skills.
Professional Development
Certificate in Data Science, Harvard Online (edX), 05/01/25, Developed strong data analysis and visualization skills through hands-on projects.
Timeline
Customer Service Agent
TBI Airport Management
10.2022 - Current
Volunteer
Magnolia Hospice Care
05.2018 - 06.2018
Patient Care Technician
Eastside Medical Center
11.2015 - 11.2019
Customer Service Associate
Kaiser Promenade
12.2013 - 08.2015
Certified Nurse Aide
Lorna’s Home Care
01.2012 - 02.2013
Certificate in Data Science -
Harvard Online (edX)
High School Diploma -
Excelsior High School