Amber Stabel
Kannapolis,NC
Summary
Seasoned professional with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
17
17
years of professional experience
Work History
Front Office Coordinator
Carolina Age Management Institute
Huntersville, NC
05.2024 - Current
- Manage front office operations with a focus on maintaining high standards of customer service, overseeing scheduling and invoicing, and ensuring the integrity of medical records in compliance with HIPAA and OSHA guidelines
- Utilize advanced computer skills and professional phone etiquette to effectively multitask and maintain organization across various administrative tasks
Charge Entry Coordinator
Diligent Billing & Management
Charlotte
01.2018 - 11.2023
- Managed and organized critical health information, ensuring precise data transfer to practice management systems for billing purposes
- Entered charges accurately and efficiently, applying extensive knowledge of insurance and client billing regulations to maintain high-quality standards
- Addressed and resolved data discrepancies by adhering to departmental procedures or escalating to supervisors when necessary
- Contributed to the development of process improvement strategies, enhancing overall operational efficiency
- Offered guidance and training to new team members, promoting continuous education and skill enhancement
Customer Service & Sales Associate
Birkenstock Feet First
Charlotte
07.2013 - 10.2023
- Resolved internal conflicts and preserved a cooperative work atmosphere through effective mediation techniques
- Oversaw store operations, including customer service excellence, inventory management, and product merchandising
- Facilitated employee development by providing guidance on complex customer service scenarios and creating response templates for frequent inquiries
- Enhanced customer engagement and sales through strategic merchandise display organization and attentive, personalized service
- Contributed to loss prevention efforts and sales analysis by monitoring customer interactions and generating insightful sales reports
Medical Office Receptionist
Carolinas Medical Center
Charlotte
01.2008 - 01.2010
- Managed a comprehensive range of administrative duties including patient scheduling, insurance verification, and meticulous maintenance of medical records, contributing to the enhancement of operational workflows
- Delivered exceptional customer service by proficiently handling multiple phone lines, addressing billing inquiries, and processing various forms of payment, all while maintaining strict adherence to HIPAA guidelines for patient privacy
- Fostered effective communication and collaboration within the medical team, ensuring timely routing of messages and documentation to facilitate patient care across various specialties such as oncology, rheumatology, and endocrinology
Education
Associate in Applied Science - General Education
Rowan-Cabarrus Community College
Concord, NC01.2012
Skills
- Medical Billing
- Data Entry
- Customer Service
- Medical Terminology
- Confidential Records Maintenance
- Accounts & Claims Reconciliation
- Data Analysis
- Communication Skills
- Process Improvement
- Critical Thinking
- Microsoft Office Proficiency
- Departmental support
- Appointment confirmation
- Schedule coordination
- Workflow oversight
- Patient relations
- Time management proficiency
- Opening and closing offices
- Cross-functional collaboration
Timeline
Front Office Coordinator
Carolina Age Management Institute
05.2024 - Current
Charge Entry Coordinator
Diligent Billing & Management
01.2018 - 11.2023
Customer Service & Sales Associate
Birkenstock Feet First
07.2013 - 10.2023
Medical Office Receptionist
Carolinas Medical Center
01.2008 - 01.2010
Associate in Applied Science - General Education
Rowan-Cabarrus Community College