Amber Stephens
Lake Worth,FL
Summary
Detail-oriented and analytical Fraud Analyst with a strong background in financial analysis and risk management, seeking an entry-level position to apply my skills in detecting and preventing fraudulent activities and contributing to the success of a reputable financial institution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Specialist
SYNOVUS BANK
07.2022 - Current
- Monitored accounts and transactions notifying FCI(Financial Crimes) of any possibility of risk on specific account, transaction, suspicious person by submitting SAR report
- Knowledge of KYC and CIP
- Annual Cybersecurity risk training to circumvent security breaches in accounts,personal data, and monetary loss
- Listening, communicating, negotiating, and problem solving
- Created financial assessment portfolio for clients to deepen relationship and obtain financial goals
- Consistently exceeded sales goals while maintaining operational integrity, confidentiality, and availability.
- Submitted debit card, ach, transactional disputes, check affidavits
- Knowing and understanding new fraud trends to prevent monetary and reputational loss to the customer and financial institution not limited to check fraud, wire fraud, new account fraud, atm/mobile deposit fraud, etc.
Branch Service Supervisor
SYNOVUS BANK
11.2020 - 07.2022
- Coordinate security measures and train branch personnel to ensure safety of customers, associates, and company assets.
- Conduct quarterly branch control audits through review of branch documentation, reports or logs, and physical observations
- Supervise on sight operational compliance, internal controls, and security policies & procedures
- Conducted monthly/quarterly review of mandatory compliance training
- Followed internal standards and external regulations
- Provided supporting role ensuring platform team members adhered to operational policies and procedures
- Consistently met highest level of operational excellence in audit goals
Senior Head Teller
SYNOVUS BANK
06.2019 - 11.2020
- Day to day teller transactions such as deposits, transfers, payments, and research.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Customer Service Representative
BANKUNITED
03.2017 - 06.2019
- Customer service focus with experience handling complex transactions across multiple systems.
- Performs outbound calls and set appointments for Branch Sales Leaders and Branch Sales Representatives in accordance with market initiatives and/or branch goals.
- Opens and processes all types of accounts, products, and/or services
- Refers customer to appropriate business line as needed to ensure customer needs are met.
- Adheres to all current policies, procedures and regulations as it relates to positions.
- Audits
Education
High School Diploma -
Nitro High
Nitro, WV05.2007
Skills
- Critical thinking
- Fraud prevention and detection
- SQL, Python, Linux
- MS Office 365
- Excellent verbal and written communication
- Teamwork and interpersonal skills
- Outstanding prioritization skills
- Financial product knowledge
- Financial regulation knowledge
- Investigative research
Certification
- FL & WV Cosmetology license
- Notary Republic
- Book keeping
- Cyber Security Certification
- NMLS 2395027
- BSA/AML annual certification
Additional Experience
Suntrust Bank- Financial Service Representative
2011-2013
Timeline
Relationship Specialist
SYNOVUS BANK
07.2022 - Current
Branch Service Supervisor
SYNOVUS BANK
11.2020 - 07.2022
Senior Head Teller
SYNOVUS BANK
06.2019 - 11.2020
Customer Service Representative
BANKUNITED
03.2017 - 06.2019
High School Diploma -
Nitro High
- FL & WV Cosmetology license
- Notary Republic
- Book keeping
- Cyber Security Certification
- NMLS 2395027
- BSA/AML annual certification
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