Amber Stephens, CFE
Lake Worth,FL
Summary
Highly analytical and detail oriented with 10+ years in the financial industry. An entry-level fraud investigator with transitional financial industry skills who possesses a unique combination of skills, experiences, and natural passion for investigating. All aspects proving to be a valuable asset in the financial and fraud industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Relationship Specialist
Synovus Bank
07.2022 - Current
- Monitored accounts and transactions notifying FCI(Financial Crimes).
- Annual Cybersecurity risk training to circumvent security breaches in accounts,personal data, and monetary loss
- Listening, communicating, negotiating, and problem solving
- Created financial assessment portfolio for clients to deepen relationships
- Consistently exceeded sales goals
- Submitted debit card, ach, transactional disputes
- KYC/ CIP
- Improved fraud detection rates by implementing advanced monitoring tools and staying up-to-date with industry trends.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Minimized losses due to fraud incidents by swiftly identifying patterns of suspicious behavior and taking appropriate action, such as freezing accounts or contacting authorities based on predication
- significantly reduced numerous fraud losses by staying diligent
Branch Service Supervisor
Synovus Bank
11.2020 - 07.2022
- Coordinate security measures and train branch personnel to ensure safety of customers, associates, and company assets.
- Conduct quarterly branch control audits through review of branch documentation, reports or logs, and physical observations
- Provided administrative access for employees per their job duties.
- Conducted monthly/quarterly review of mandatory compliance training and sunrise cash audits
- Followed internal standards and external regulations
- Provided supporting role ensuring platform team members adhered to operational policies and procedures
- Consistently met highest level of operational excellence in audit goals
Senior Head Teller
SYNOVUS BANK
06.2019 - 11.2020
- Basic teller transaction while adhering to company guidelines to mitigate risk
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Managed daily bank operations by processing customer transactions
- Enhanced customer satisfaction by effectively managing and resolving complex transactions and inquiries.
- Streamlined cash handling processes for increased efficiency in daily operations.
Customer Service Representative
BANKUNITED
03.2017 - 06.2019
- Customer service focus with experience handling complex transactions across multiple systems.
- Performs outbound calls and set appointments for Branch Sales Leaders and in accordance with market initiatives and/or branch goals.
- Opens and processes all types of accounts, products, and/or services
- Refers customer to appropriate business line as needed to ensure customer needs are met.
- Adheres to all current policies, procedures and regulations as it relates to positions.
- Audits
Education
High School Diploma -
Nitro High School
Nitro, WV05.2007
Skills
- Critical thinking
- Fraud prevention and detection
- SQL, Python, Linux
- MS Office 365
- Excellent verbal and written communication
- Financial regulation knowledge
- Problem solving
- Investigative research
- Reporting
ADDITIONAL EXPERIENCE
Suntrust Bank- September 2011- January 2013
Financial Service Representative
Certification
- Association of Certified Fraud Examiner, ACFE
- FL & WV Cosmetology license
- Notary Republic
- Book keeping certification
- NMLS 2395027
- BSA/AML annual certification
Timeline
Relationship Specialist
Synovus Bank
07.2022 - Current
Branch Service Supervisor
Synovus Bank
11.2020 - 07.2022
Senior Head Teller
SYNOVUS BANK
06.2019 - 11.2020
Customer Service Representative
BANKUNITED
03.2017 - 06.2019
High School Diploma -
Nitro High School