Hi, I’m
Amber Stokes
Carrollton,GA
Summary
To obtain a position that utilizes administrative and educational expertise while presenting opportunities for growth and leadership. I have more than fifteen years combined experience handling diverse administrative functions with a proven history managing competing priorities in fast-paced and rapidly changing environments.
Overview
20
years of professional experience
1
Certification
Work History
Digital Federal Credit UnionRemote
Information Specialist
09.2023 - 02.2024
Job overview
- Assist members in establishing financial accounts suited to their specific and personal needs
- Advise of rates for mortgages, loans, savings and required criteria for securing requested accounts
- Advise of current balances, perform transfers, payments, processed deferment requests for financial hardship
- Explain DCU products and services to keep members informed.
Community Action For Improvement - Head StartCarrollton, GA
Lead Teacher
12.2022 - 04.2023
Job overview
- Established classroom environment and systems including arrangement, materials, supplies, schedule for 21 students
- Conducted developmental/behavioral screenings; developed, implemented, and evaluated Individual Learning Plans - ILPS; planned, conducted, and evaluated educational parental home visits and conferences, discussed community resources for students and families, prepared lesson plans utilizing various frameworks and standards
- Prepared observations per child, per week, maintained all academic records.
Intuit Turbo Tax via LiveOpsRemote
Product Support Expert
09.2018 - 04.2023
Job overview
- Provided customer, product, and technical support for Intuit TurboTax
- Troubleshooted software functionality, network and connectivity issues, and provided light tax support
- Utilized various software programs for account transactions and issue resolution.
Arkansas State UniversityJonesboro, AR
Administrative Specialist II
04.2022 - 12.2022
Job overview
- Researched and prepared special financial reports
- Examined, verified, and processed documents
- Coordinated travel and lodging
- Answered phones and emails
- Created and maintained files
- Utilized various software programs for tasks.
Jonesboro Public SchoolsJonesboro, AR
Substitute Teacher
11.2019 - 04.2022
Job overview
- Managed classroom, interpreted and administered lesson plans, provided academic support, and performed administrative tasks as needed. Frequently requested from many magnet schools within Jonesboro School District.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Microsoft Xbox Via Sykes EnterpriseRemote
Customer and Technical Support Specialist
09.2010 - 05.2012
Job overview
- Managed account creation, billing, technical support, and networking issues for Microsoft Xbox
- Resolved connectivity and billing issues
- Received high marks for customer service.
Alorica Calling CenterRemote
Virtual Assistant
11.2003 - 05.2010
Job overview
- Worked as independent contractor providing customer service, networking, and technical support for various clients such as Virgin Mobile USA, HSN, California and Modesto Bee Newspaper.
- Created accounts, answered questions, resolved issues, and troubleshooted connectivity problems.
Education
ARKANSAS STATE UNIVERSITYOnline In Jonesboro, AR
BGS in Education And Behavioral Psychology from Education And Behavioral Psychology
12.2024
Black River Technical CollegePocahontas, AR
Associate in Arts (AA) in Education
05.2022
Black River Technical CollegePocahontas, AR
Associate of General Studies from Education
05.2022
Gadsden State Community CollegeGadsden, AL
Certificate of Information Technology from IT And Microsoft Office Applications
03.2003
Skills
- Microsoft Outlook
- Technical Support
- Proofreading
- Customer Relations
- Document Management
- Scheduling appointments
- Data Entry
- Telephone skills
- Organization skills
- Verbal and written communication
- Typing Speed
- Tech-savviness
Certification
CPR & First Aid, 01/2023, 01/2025, American Red Cross
Timeline
Information Specialist
Digital Federal Credit Union
09.2023 - 02.2024
Lead Teacher
Community Action For Improvement - Head Start
12.2022 - 04.2023
Administrative Specialist II
Arkansas State University
04.2022 - 12.2022
Substitute Teacher
Jonesboro Public Schools
11.2019 - 04.2022
Product Support Expert
Intuit Turbo Tax via LiveOps
09.2018 - 04.2023
Customer and Technical Support Specialist
Microsoft Xbox Via Sykes Enterprise
09.2010 - 05.2012
Virtual Assistant
Alorica Calling Center
11.2003 - 05.2010
ARKANSAS STATE UNIVERSITY
BGS in Education And Behavioral Psychology from Education And Behavioral Psychology
Black River Technical College
Associate in Arts (AA) in Education
Black River Technical College
Associate of General Studies from Education
Gadsden State Community College
Certificate of Information Technology from IT And Microsoft Office Applications