Olayinka Henry
Fort Myers,FL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Information Specialist
Treeline Elementary/ Lee County School Board
07.2025 - Current
- Utilize industry-standard digital electronic equipment, including computers and related peripherals, to access, process, and transmit data to and from a central repository. • Utilized discretion and confidentiality to access, input, and compile data and print student information, reports, and records, including attendance and grades.
- Enroll/withdraw/transfer students utilizing local/state codes and distribute informational reports in a concise and timely manner.
- Input bell schedules, update student records and demographic data, and produce calendars and schedules on the Student Information System (SIS).
- Input data related to scheduling, grade reporting, testing, and attendance reporting; applied corrections indicated by fulltime equivalency (FTE) edit/error reports.
- Process and maintain data for participation/eligibility in federal and state programs.
- Input referral, health, and discipline data and special program information as directed by Student Services and school-based staff into SIS.
- Apply corrections as indicated by FTE error/edit reports to support accurate FTE reporting during periodic state surveys.
- Correlated and verified accuracy of required data elements between systems for compilation and upload to mainframe, ensuring data integrity.
- Summary Skills Experience Generated and distributed reports to administration and staff, facilitating informed decision-making.
- Maintain electronic and paper files for audit requirements as mandated by the Department of Education.
- Developed spreadsheets to support data analysis, inform funding decisions, and enhance program development.
- Apply knowledge of state rules for data collection and reporting in the FTE process, including guidelines and codes for English for Speakers of Other Languages (ESOL) and Exceptional Student Education (ESE).
- Established and organized cumulative files and permanent records for each student to ensure accurate documentation.
- Executed new student registration tasks periodically to support the School Choice program and manage enrollment effectively.
- Reviewed flagged student records consistently and reported findings to principals to address potential issues promptly.
- Supported Student Enrollment by evaluating transportation eligibility and coordinating assignments for new students as necessary.
- Assist with routine office tasks to ensure every customer is being helped in a timely manner
Agency Title Clerk
First Lee Tag Agency
08.2024 - 07.2025
- Guided customers through titling process and clarified fees to enhance understanding.
- Verified accuracy of title documents for completeness and correctness.
- Facilitated processing of new titles, transfers, and duplicate titles to ensure timely registration.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicle titles.
- Entered lien information into the system when applicable.
- Assisted customers with questions about the titling process or fees associated with it.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish the process.
- Managed customer payments for taxes and registration fees to streamline transaction flow.
- Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.
General Clerk II / ESE Secretary
The School Board of Broward County, Miramar High School
03.2022 - 08.2024
- Coordinate meetings with parents and the ESE Specialist
- Employed electronic management system to generate IEP documents, ensuring compliance and accessibility for educational planning
- Perform as a liaison for facility staff and general public which includes students/parents, teachers, and executive administrative personnel; pertaining to registration/withdrawal and schooling districts
- Analyze and adhere to students' proper curriculum, behavioral and counseling needs
- Coordinated daily meetings with staff to provide updated policies and procedures and goals required to meet Service Level Agreement.
- Protected sensitive records the confidentiality of vital privacy records in accordance with The Broward School Board, Federal and State Law required guidelines
- Managed time effectively to address all concerns and decrease pending wait time, ensuring one-stop resolution for general public and staff
- Coordinated implementation of Equal Employment Opportunities (EEO), non-discrimination, and safety policies for The Broward School Board, promoting equitable practices
- Processed student records and maintained accurate databases for enrollment and attendance.
- Assisted in coordinating school events, ensuring adherence to schedules and logistical requirements.
Chat Support Specialist/Agent Representative
United Healthcare
09.2021 - 06.2022
- Delivered high-quality support through live chat, resolving 150+ customer queries daily and enhancing customer experience.
- Provided timely, accurate, and professional service to clients, ensuring satisfaction and loyalty.
- Provided timely, accurate and professional customer service to all clients.
- Handled customer inquiries and complaints via chat, maintaining a 95% satisfaction rating through effective problem resolution.
- Worked collaboratively with other departments to resolve complex customer queries quickly.
- Ensured compliance with relevant regulations while handling sensitive data securely.
Financial Records and Data Entry Specialist
Vitas Innovative Hospice Care
11.2015 - 09.2021
- Managed patients’ medical charts, admissions, and billing for accuracy and compliance within deadlines
- Maintained client and staff confidence in protecting imperative files in accordance with Human Resource (Ex
- Managed and organized patient address, social security number, and medical logs for accurate recordkeeping.)
- Examined files to create an eco-friendly navigation system for data entry
- Developed recordkeeping reports addressing issues related to Patient Care Administrator (PCA)
- Resolved emerging issues, while overcoming pricing and other objectives via inbound calls, online chats and emails.
Billing/Clerical Administrator/Data Entry Clerk
Swiss Watch Intl.
09.2012 - 11.2015
- Examined refund processes for returns, defective, or missing items to ensure accuracy
- Make outbound calls to customers that have declined payments (collections).
- Handled inbound calls from irate customers regarding billing inquiries
- Conducted outbound calls to customers with declined payments to facilitate collections
Customer Service Representative
Metro PCS
08.2007 - 10.2011
- Guided customers through purchasing mobile plans, phones, and accessories to ensure satisfaction
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Managed store opening and closing procedures.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
Education
Bachelor of Science - Social Work
Walden University
Minneapolis06-2028
High School Diploma -
Miami Norland High School
Miami, FL06-2003
Skills
- Data management
- Excel
- Microsoft Office 365
- Word
- Outlook
- PowerPoint
- OneDrive
- Technical Troubleshooting
- Data Analysis
- Empathy and Customer Service
- Communication
- Interpersonal skills
- Independent collaboration
- Multitasking and Time Management
- Student Enrollment
Awards
- Employee of The Month, June and July 2018
- Starlight Award 2020
- Employee of the Month February and May 2023
Volunteer Experience
- Hallandale Pals (Assistant Cheerleading Coach)
- City of Miami Gardens Parks & Recreation (Assistant Cheerleading Coach)
- Miami Norland High School (Mentor/Tutor)
Timeline
Information Specialist
Treeline Elementary/ Lee County School Board
07.2025 - Current
Agency Title Clerk
First Lee Tag Agency
08.2024 - 07.2025
General Clerk II / ESE Secretary
The School Board of Broward County, Miramar High School
03.2022 - 08.2024
Chat Support Specialist/Agent Representative
United Healthcare
09.2021 - 06.2022
Financial Records and Data Entry Specialist
Vitas Innovative Hospice Care
11.2015 - 09.2021
Billing/Clerical Administrator/Data Entry Clerk
Swiss Watch Intl.
09.2012 - 11.2015
Customer Service Representative
Metro PCS
08.2007 - 10.2011
Bachelor of Science - Social Work
Walden University
High School Diploma -
Miami Norland High School