Amber Stover
Lynn Haven,FL
Summary
Dynamic leader with expertise in procedure implementation and team development at the Transportation Security Administration. Proven track record in security risk assessment and enhancing passenger relations, resulting in improved operational efficiency. Strong analytical abilities facilitate the identification of security threats, while effective communication and training have bolstered security protocol adherence. Committed to maintaining secure environments that prioritize safety for both passengers and staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration
Panama City Beach, FL
05.2019 - Current
- Conduct proper and thorough screening of persons and property, per standard operating procedures.
- Maintain close communication with co-workers regarding security screening to watch for vulnerabilities and behavioral detection.
- Participated in informational briefings containing security-sensitive and/or classified information.
- Adhered to established operational guidelines and procedures for conducting searches.
- Able to interpret and process X-ray images at an expedited rate under pressure.
- As an OJT Coach, I assisted in training and certifying multiple Transportation Security Officers, and I continually mentored them to assist in their development as officers.
- Verified identification documents, such as passports and driver's licenses, as well as passenger verification through the National Transportation Vetting Center (NTVC).
- Passenger Support Specialist with a prior medical background that gives me the knowledge to safely assist passengers with various health conditions and needs.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Maintained updated knowledge through continuing education and advanced training.
Operations Manager
Custer UTV Rentals
Custer/Hill City, SD
05.2012 - 05.2019
- Handling day to day operations, customer service, contracts, sales & processing
- Compile and maintain record and bookkeeping
- Trained seasonal staff on software and operations procedures
- Provided regular updates and performance improvement plans for staff members
- Promotion of products/services and maintaining social media, websites, and advertising
- Researched and understood thoroughly new policies, contracts, quotes, renewals, policy changes, and audits concerning business
- Maintained professional liability insurance and policies
Office Manager and Events Coordinator
Custer Area Chamber of Commerce
Custer, SD
08.2014 - 05.2016
- Processing membership billing in Quickbooks
- Compiling member updates for publications and distributing the publications to all our members
- Maintaining relationships with our membership to provide tourists with accurate information to best represent the members
- Organizing large scale community events with volunteers and executing them within a set budget
- Skilled with Constant Contact to send out weekly newsletters to our members
- Maintain social media and website information to keep current and relevant
- Extensive knowledge of the tourism industry in the Black Hills of Western South Dakota
- Familiarized with the Southern Black Hills to provide suggested itineraries and travel routes
Education
Associates of Applied Science - Computer Science: Concentration in Technical Graphics
Charter College
Anchorage, AK01.2008
Skills
- Behavioral observations
- Baggage inspections
- Security risk assessment
- Passenger relations
- Threat assessment
- Integrity and honesty
- Team development
- Procedure implementation
- Policy enforcement
Certification
- 45 WPM & 150 KSM
- MOS Certification (Word, Excel)
- MS Office (PowerPoint, Access, FrontPage, Outlook)
- Constant Contact
- AutoCAD
- QuickBooks
Volunteer Experience
- Custer Volunteer Fire Department, South Dakota certified type 1 Fire Fighter & Wildland Fire certified, 2016, 2020
- Custer Ambulance Service, South Dakota Department of Health certified EMT & NREMT Certified, 2019, 2020
Accomplishments
- OJT Coach 2020- current
- E3- April 2022
- LTSO- July 2022- August 2023
- Successful completion of ELSO & ARC training March 2023
References
References available upon request.
Timeline
Transportation Security Officer
Transportation Security Administration
05.2019 - Current
Office Manager and Events Coordinator
Custer Area Chamber of Commerce
08.2014 - 05.2016
Operations Manager
Custer UTV Rentals
05.2012 - 05.2019
Associates of Applied Science - Computer Science: Concentration in Technical Graphics
Charter College