Amber Suse
Tempe,AZ
Summary
Desire to utilize my nursing and informatics knowledge working as an Epic Principal Trainer. I have 8 years of experience working with Epic software, both as an instructional designer and clinical systems analyst. I also have experience as a registered nurse in a variety of specialties. I utilize this in-depth knowledge and experience to meet the needs of clinicians. Certified in EpicCare Inpatient Orders, Clinical Documentation and Stork applications with a strong interest in obtaining additional certifications. Highly driven, eager to learn, adaptable to change, and enjoy functioning as part of a team to achieve goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant – Stork Principal Trainer
PeaceHealth
Vancouver, WA
11.2021 - 09.2022
- Collaborated with analysts and informaticists to improve curriculum content
- Evaluated training programs to determine effectiveness
- Trained and mentored an entry level principal trainer, leveraging previous experiences to deliver optimal results
- Created and utilized lesson plans and teaching materials to enhance classes
- Conducted a review of existing curricula/training environment build and managed updating, replacement or obsolescence as appropriate
- Rebuilt the MST Stork training environment
Clinical Applications Analyst
Hawaii Pacific Health
Honolulu, HI
01.2019 - 11.2021
- Provided application support to clinical departments
- Acted as key liaison between clinicians, vendors and IS department
- Translated customer workflow requirements into functional specifications and managed necessary changes
- Acted as lead inpatient analyst to build, implement and support electronic prescribing of controlled substances
- Created an interactive troubleshooting guide for analysts and clinical systems trainers to use
- Participated in weekly change management meetings
- Conferred with clients regarding specific departmental needs and adjusted electronic health record build accordingly
- Tested, maintained and monitored application build
Consultant - Orders Principal Trainer
Loma Linda University Health
Loma Linda, CA
06.2018 - 11.2018
- Updated Curriculum (Inpatient Orders) for providers to Epic 2018 version
- Delivered provider classroom training
- Created provider personalization quick start guide and specialty-based personalization tip sheets
- Provided Go Live Support, including at-the -elbow support and tip sheet creation as needed
Consultant - Orders Principal Trainer
Santa Clara Valley Medical Center
San Jose, CA
08.2016 - 04.2018
- Created a customized training environment and curriculum based on the county jail workflows
- Conducted on-site training sessions for updated workflows post go-live
- Collaborated with analysts to adjust curriculum and workflows
- Developed tip sheets for identified workflows
- Delivered at-the-elbow support for providers on-site
- Assisted providers with creating note templates and customized order sets
- Provided Go Live support
- Mentored and coached credentialed trainers
- Coached other principal trainers with MST build
Orders Principal Trainer
El Camino Hospital
Mountain View, CA
06.2014 - 04.2016
- Identified roles needing training and clarified learning objectives for each role
- Designed appropriate learning experiences for end users including PowerPoint lessons, tip sheets, quick start guides, exercises and personalization labs
- Designed and built the training environment (MST)
- Participated in design, build, and workflow validation sessions
- Collaborated with the Build Team and Physician SMEs/Champions to write all provider lesson plans
- Shadowed providers and surgeons to ensure proper understanding of workflows and end user needs
- Met with subject matter experts to design training for specialized areas, incorporating their individual workflows
- Communicated with the build team when enhancements were needed/requested
- Developed and implemented customized training materials for end users based on their prior experience using Epic software
- Prepared 9 credentialed trainers to deliver training to over 1000 providers and surgeons
- Identified and resolved training environment challenges
- Reported to leadership on readiness and progress of training and Go Live effort
- Developed quick start guide for help desk staff to triage and assist with provider calls post go live
- Provided on call phone and remote access support for end users post go live.
Clinical Nurse III (Labor/Postpartum/IBCLC)
El Camino Hospital
Mountain View, CA
06.2009 - 06.2014
- Determined educational needs of families and delivered appropriate training
- Actively involved all family members in caring for newborn
- Obtained international certification as a lactation consultant (IBCLC)
- Assessed physical, educational, and social needs of family
- Managed other nurses in the role of charge nurse
- Mentored new hire RNs and evaluated their skills and readiness
- Managed care for post-op patients
- Carried out comprehensive care focused on patient needs and meeting care goals
- Utilized strong assessment skills to determine necessary patient care
- Administered medications and treatments to residents per doctors' orders
- Observed and reported symptoms, reactions and progress of each patient
Education
Associate Degree - Nursing
Springfield Technical Community College
BSN, Bachelor’s Degree - Nursing
Capella University
Skills
- Epic software
- Training program development
- Microsoft PowerPoint
- Classroom experience
- Training manuals and materials
- Listening actively
- Adaptable to change
- Collaboration and teamwork
- Effective communicator
- Mentoring
Certification
- EpicCare Training Environment Build
- EpicCare Curriculum Development
- EpicCare Stork
- EpicCare Inpatient Clinical Documentation
- EpicCare Inpatient Procedure Orders
Licenses
- RN license, Arizona Board of Nursing, multi-state privileges
- RN license, California Board of Nursing
Timeline
Consultant – Stork Principal Trainer
PeaceHealth
11.2021 - 09.2022
Clinical Applications Analyst
Hawaii Pacific Health
01.2019 - 11.2021
Consultant - Orders Principal Trainer
Loma Linda University Health
06.2018 - 11.2018
Consultant - Orders Principal Trainer
Santa Clara Valley Medical Center
08.2016 - 04.2018
Orders Principal Trainer
El Camino Hospital
06.2014 - 04.2016
Clinical Nurse III (Labor/Postpartum/IBCLC)
El Camino Hospital
06.2009 - 06.2014
Associate Degree - Nursing
Springfield Technical Community College
BSN, Bachelor’s Degree - Nursing
Capella University