Sharon Spears
Summary
EHR/EMR Certified Trainer with over 6 years of successful experience in Classroom Training curriculum and support.
Recognized consistently for performance excellence and contributions to success in EHR/EMR industry.
Strengths in Cadence and Prelude backed by training in Epic systems and other EMR system vendors.
Diplomatic team lead with strong communication skills to motivate diverse population. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Epic Credentialed Trainer, Cadence
University Clinical Health
Memphis, TN
12.2016 - Current
- Provided coaching and mentoring to employees.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Offered assistance in implementing and developing training programs.
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for new hires training courses.
- Developed job-specific competencies and performance standards.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 40%.
Medical Coding and Billing Specialist
Cardiology Associates
Memphis, TN
01.2011 - 12.2016
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Attained up-to-date knowledge of coding requirements through continuing education courses and certification renewal.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Communicated with insurance companies to research and resolved coding discrepancies.
Medical Patient Accounts Representative Specialist
Sutherland Cardiology Clinic
Germantown, TN
01.2008 - 01.2011
- Contacted patients after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Generated and distributed monthly customer statements.
- Maintained accurate records of customer accounts, payments and payment plans.
- Established relationships with customers to encourage payment of delinquent accounts.
- Responded to customer inquiries and provided detailed account information.
Education
Some College Work Completed - Business Administration
University of Arkansas At Pine Bluff
Pine Bluff, ARDiploma -
Rufus King High School For The College Bound
Milwaukee, WISkills
- Epic Credentialed Trainer; Prelude, Cadence
- Epic Go-live Support
- Application support
- Problem resolution
- Online Training Experience
- Training Material Development
- Employee Training
- Workshop Coordination
- Classroom Expertise
- Training Program Development
- Data Organization
- Public Speaking
- Data Analysis
- Epic Software
- Educational Materials
- User Experience
Accomplishments
- Documented and resolved Classroom training issues which led to better and track record results in training.
- Collaborated with team of Epic Build Analysts in the development of Cadence/Prelude Application
- Ensured readiness of training rooms, computer workstations, devices and material's (tip-shits) for classes.
- Provided regular constructive feedbacks to end-user's on progress attained in class
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5-15 Call Center staff members for Covid-19
- Managed classroom attendance and ensured that LMS was updated for each training sessions
- Administered and graded Super User and End-users proficiency assessments
Certification
- BLS Instructor and Provider
- Epic Certified Cadence
- Epic Certified Ambulatory
- Epic Certified Professional Billing
- Epic Certified Surgery Center
- Executive Management Certified
- Six Sigma Lean Green Belt Certified
- Project Lean Process Certified
Additional Information
REFERENCES
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Epic Credentialed Trainer, Cadence
University Clinical Health
12.2016 - Current
Medical Coding and Billing Specialist
Cardiology Associates
01.2011 - 12.2016
Medical Patient Accounts Representative Specialist
Sutherland Cardiology Clinic
01.2008 - 01.2011
Some College Work Completed - Business Administration
University of Arkansas At Pine Bluff
Diploma -
Rufus King High School For The College Bound
Similar Profiles
Alicia SandidgeAlicia Sandidge
Patient Account Specialist at University Clinical HealthPatient Account Specialist at University Clinical Health
GINA ANN DOERRGINA ANN DOERR
Credentialing Coordinator at University Clinical HealthCredentialing Coordinator at University Clinical Health
Jensen HagenJensen Hagen
Registered Nurse, ENT at University Clinical HealthRegistered Nurse, ENT at University Clinical Health