Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline

Amber Swiggart

Dobson Fiber Technology
Yukon
10
years of professional experience

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Work History

Customer Service Representative

6 Years 10 Months
Dobson Fiber Technology | 11.2019 - Current
  • Maintained detailed records of customer interactions and transactions to enhance future service quality.
  • Built strong customer relationships through personalized assistance and support, leading to increased customer satisfaction.
  • Responded to customer inquiries with accurate information about products and services, ensuring informed decision-making.
  • kept up with monthly promotions offered to new customers, pushed sales, by providing accurate information, entering detailed information to create a new customer account, giving them the best experience with being Dobson customer
  • Assisted in training new team members on company policies and customer service protocols.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Mortgage Consultant

3 Years 2 Months
Caliber Home Loans | 03.2016 - 05.2019
  • Developed and implemented strategies that enhanced customer satisfaction with mortgage products.
  • Educated customers on mortgage options, interest rates, and repayment strategies to support informed decisions.
  • Developed and implemented strategies to improve customer satisfaction with mortgage products.
  • Educated customers regarding actions and strategies for debt repayment.
  • Compiled and verified applications and paperwork for accuracy to streamline processing.

Education

Associate of Science - Medical Assisting/back Office Skills

Vatterott College | Oklahoma City, OK | 08-2004

Skills

Customer Service
Data Privacy
Appointment Management
Inbound and Outbound Calling
Data Entry
Call Handling
Issue resolution
Appointment Scheduling
Client Engagement
Typing proficiency
Information Security
Schedule Coordination

Interests

Gardening
Enjoy participating in [activity] for overall physical and mental well-being.
I enjoy helping others and giving back to the community.
Community Cleanup
Fundraising Events
Team Sports
Animal Care
Dancing
Volunteering
Music
Watching Movies and TV Shows
Offering time and support to shelters for the homeless
women
and animals.

Timeline

Customer Service Representative

Dobson Fiber Technology
11.2019 - CurrentRead More

Mortgage Consultant

Caliber Home Loans
03.2016 - 05.2019Read More

Vatterott College

Associate of Science from Medical Assisting/back Office Skills
Read More
Amber Swiggart