Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Amber Tafoya

Moscow,ID

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well equipped with money-handling and the ability to handle overwhelming situations smoothly and quickly.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

John Mills, McDonald's
Moscow, ID
08.2019 - Current
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to multiple employees while maintaining efficient workplace.

Education

High School Diploma -

Moscow High School
Moscow, ID
06-2023

Some College (No Degree) - Food Science/Nutrition

University of Idaho
Moscow, ID

Skills

  • Team Development
  • Safety Compliance
  • Equipment Troubleshooting
  • Flexible Schedule
  • Employee Training
  • Cash Handling
  • Punctual and Reliable
  • Staff Motivation
  • Shift Checklists
  • Delegating Work
  • Handling Customer Complaints
  • Documentation and Reporting
  • Decision-Making
  • Opening and Closing Procedures
  • Workplace Safety

Affiliations

  • Cooking/baking
  • Gardening and grounds maintenence

Certification

  • Idaho Food Safety Certified
  • ServSafe Certified

References

References available upon request.

Timeline

Shift Manager

John Mills, McDonald's
08.2019 - Current

High School Diploma -

Moscow High School

Some College (No Degree) - Food Science/Nutrition

University of Idaho
Amber Tafoya