Amber Tafoya
Moscow,ID
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Well equipped with money-handling and the ability to handle overwhelming situations smoothly and quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
John Mills, McDonald's
Moscow, ID
08.2019 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Provided coaching and guidance to team members when necessary to improve performance.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Upheld company standards and compliance requirements for operations.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
High School Diploma -
Moscow High School
Moscow, ID06-2023
Some College (No Degree) - Food Science/Nutrition
University of Idaho
Moscow, IDSkills
- Team Development
- Safety Compliance
- Equipment Troubleshooting
- Flexible Schedule
- Employee Training
- Cash Handling
- Punctual and Reliable
- Staff Motivation
- Shift Checklists
- Delegating Work
- Handling Customer Complaints
- Documentation and Reporting
- Decision-Making
- Opening and Closing Procedures
- Workplace Safety
Affiliations
- Cooking/baking
- Gardening and grounds maintenence
Certification
- Idaho Food Safety Certified
- ServSafe Certified
References
References available upon request.
Timeline
Shift Manager
John Mills, McDonald's
08.2019 - Current
High School Diploma -
Moscow High School
Some College (No Degree) - Food Science/Nutrition
University of Idaho
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