Amber Tatum
Houston,TX
Summary
Resourceful and results-driven professional with over 8 years of experience in customer service, sales, collections, and team supervision. Skilled in managing customer accounts, handling financial operations, and training teams. Recognized for improving processes, delivering top-tier customer support, and contributing to business goals. Authorized to work in the U.S. and open to relocation within Houston, TX.
Overview
7
7
years of professional experience
Work History
Accounts Receivable Specialist
Concentrix
07.2024 - 03.2025
- - Managed incoming payments and customer accounts to ensure accurate records.
- - Assisted with financial operations and collections support.
- Used systems such as SL Dynamics quickbooks, excel and sage intact for invoicing customers and financial reporting and tracking
Cashier
Texaco
03.2024 - 06.2024
- - Processed transactions, handled customer inquiries, and maintained clean and organized workspace.
Inventory Specialist
WIS International
10.2023 - 01.2024
- - Conducted inventory audits and data entry for retail merchandise.
Cashier/Stocker
Dollar Tree
08.2023 - 10.2023
- - Provided customer service, restocked shelves, and ensured store cleanliness.
Inventory Specialist
WIS International
06.2023 - 08.2023
- - Scanned and recorded merchandise data in store databases using manual and automated systems.
Customer Service Representative
ROI Call Center Solutions
01.2022 - 12.2022
- - Assisted customers with inquiries, billing issues, and account updates via phone and email.
Business & Residential Cleaner
Pass the Mop
01.2021 - 04.2021
- - Performed solo and team-based cleaning services in homes, medical offices, and warehouses.
Customer Service Representative
Alorica
01.2018 - 01.2019
- - Delivered high-quality support in a fast-paced call center, resolving customer issues and upselling services.
- Experience in systems such as quickbooks, Microsoft dynamics and excel and SAP.
Education
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University of Texas at El Paso (UTEP)
El Paso, TXHigh School Diploma - undefined
Eastlake High School
Horizon City, TX01.2017
Skills
- - Customer Service & Sales
- - Data Entry & Typing (10-Key)
- - Inventory Control
- - Communication & Teamwork
- - Collections & Financial Operations
- - Time Management
- - Residential & Commercial Cleaning
- - Upselling Techniques
- - Computer & Database Proficiency
Timeline
Accounts Receivable Specialist
Concentrix
07.2024 - 03.2025
Cashier
Texaco
03.2024 - 06.2024
Inventory Specialist
WIS International
10.2023 - 01.2024
Cashier/Stocker
Dollar Tree
08.2023 - 10.2023
Inventory Specialist
WIS International
06.2023 - 08.2023
Customer Service Representative
ROI Call Center Solutions
01.2022 - 12.2022
Business & Residential Cleaner
Pass the Mop
01.2021 - 04.2021
Customer Service Representative
Alorica
01.2018 - 01.2019
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University of Texas at El Paso (UTEP)
High School Diploma - undefined
Eastlake High School