Peyton Johnson

Mange all accounts receivable activities for an assigned portfolio of business accounts

• Review and resolve client discrepancies/short payments, account adjustments, small balance write off, customer reconciliations, and processing of credit memos

• Collect customer payments in accordance with payment due dates

• Provide weekly reporting of collections and credit performance

• Proactively identify issues attributing to account delinquency

• Work closely with clients to problem-solve issues preventing payments

• Provide timely follow-up on payments

• Act on behalf of our client when contacting customer for payment resolution

• Understand customer infrastructures, processes, and identify appropriate/strategic contacts to successfully resolve any internal issues affecting timely payments

• Obtain payment commitments and document all associated information

• Perform account reconciliations where necessary

• Develop and maintain strong working relationships with clients and customers including C-Level executives in order to deliver exceptional customer service

• Led projects and implementations of internal processes, methodologies and tools to improve business performance.
• Respond to contract administration service inquiries from contract holders and assigned field customers via telephone and written correspondence
• Monitor and handle assigned reports associated with administrative processing to meet required deadlines
• Provide excellent customer service, exceeding the expectations of the contract holders and channel partners.
• Analyzed operational and financial data to identify business insights and opportunities for process improvement.
• Educated customers about billing, payment processing and support policies and procedures.

• Respond to all emergency and non-emergency calls from the public for police, fire and ambulance services
• Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
• Provide excellent customer service to citizens and law enforcement requests for information
• Handle sensitive information in a discreet and professional manner by maintaining confidentiality.
• Proved successful working within tight deadlines and a fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

• Handling estate and probate matters for various clients for chase bank
• Reaching out to contacts connected to a decedent's estate to collect payment for outstanding bills
• Utilizing multiple computer systems for data collection and contact information
• Following state and federal laws dealing with debt collection
• Customer service focused communication in a friendly manner
• Problem solving complex situations quickly and efficiently
• Calculating the correct settlements to ensure proper payments on each account
• Reviewing inventory from probate court to determine a pro-rata share case by case (a percentage of the amount of the funds received based on the solvency of the estate)
• Working with attorneys and paralegals for initial contact and follow up on the status of the decedent's estate
• Mentoring and on the job training to incoming new hires.
• Trained and coached sales team members servicing deceased accounts.
• Identified and qualified accounts to assess revenue potential.
• Met or exceeded sales quotas on consistent basis.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Attended monthly sales meetings and quarterly sales trainings.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Creating a Shift, based on the relationships mutuality among the participants because of shared stories and lived experiences
• Non-Profit organization
• Broadening understanding of the perspectives, fears, and challenges within the community
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Liaised between clients and vendors and maintained effective lines
• Volunteered to help with special projects of varying degrees of complexity.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Recommended complementary purchases to customers, increasing revenue.
• Used in-store system to locate inventory and place special orders for customers.
• Developed strong rapport with customers and created positive impression of business.
• Provided exceptional services and pleasant shopping experiences to retail customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Prepared merchandise for sales floor by pricing or tagging.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.