AMBER TAYLOR
Columbus,Ohio
Summary
I am a reliable worker relocating from Cincinnati ,Ohio with excellent communication, time management, and computer
skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. I'm
also a dedicated and highly organized individual with considerable experience in providing administrative and clerical
support to customers/ Patients . Skilled in managing patient records, scheduling appointments, and providing excellent
customer service. Proven record of accurately collecting patient payments and billing information.
Overview
10
10
years of professional experience
Work History
DAYCARE TEACHER, Mayerson Jewish Community Center, Early Childhood School
Cincinnati, Ohio
08.2020 - Current
- Supervised, evaluated, and plan assignments for teacher assistants and volunteers.
- Maintained accurate and complete student records as required by laws, district policies, and administrative regulations
- Helped children explore world, improve motor skills, and grow vocabulary.
- Attended to children's basic needs by feeding them, dressing them, and changing diapers.
- Maintained accurate records of student progress using assessment tools.
- Observed each child's interactions with peers and adults to assess their social and emotional growth.
- Engaged families in conversation about child's education and features and benefits of programs.
- Assisted in the management of the classroom environment to ensure safety and positive behavior.
- Utilized positive reinforcement strategies to encourage appropriate behavior in the classroom.
- Taught developmentally appropriate skills to promote academic, social, and emotional growth.
- Met deadlines while maintaining high-quality deliverables.
- Participated in ongoing training to enhance own job skills and knowledge.
- Collaborated with faculty members to evaluate and improve curriculum.
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills.
DIETARY AIDE, Barrington Of Oakley
Cincinnati, Ohio
01.2016 - 08.2020
- Upheld efficiency of meal services by pre-setting over 150 tables before patients arrived
- Maintained strict levels of cleanliness for tables, floors and prep areas in 150-person residence
- Prepared and expedited food orders to support waitstaff and other team members
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction
- Patiently and compassionately assisted patients requiring assistance eating meals
- Quickly and accurately served specific meals to patients with special dietary needs
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers.
- Checked meal trays for compliance with diet modifications.
- Assessed food service operations to ensure compliance with sanitation regulations and safe food handling practices.
RECEPTIONIST
Cincinnati, Ohio
02.2020 - 08.2020
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Resolved customer problems and complaints by residents , medical professionals and relatives
- Balanced customer schedules and maximum load levels when scheduling appointments
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re- stocking
- Routed incoming mail and messages to relevant personnel without delay
- Sorted, received and distributed mail correspondence between departments and personnel
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
- Corresponded with clients through email, telephone or postal mail
- Collected, sorted, distributed and sent mail and packages
- Kept reception area clean and neat to give visitors positive first impression
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Answered and quickly redirected up to 100 calls per minute
- Operated multi-line telephone system to independently handle over 150 calls each day
- Scheduled and confirmed appointments and meetings for administration officials .
- Assisted in resolving customer complaints and disputes.
- Organized and filed important documents in filing cabinets or in online document storage solutions.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Used sign-in sheets and other check-in procedures to track visitors on premises.
- Maintained confidentiality of sensitive information obtained through job duties.
- Maintained office and faculty supplies to keep optimum stock on hand.
- Signed for incoming deliveries and notified employees of packages.
- Assisted with administrative tasks such as filing documents, copying materials.
CUSTOMER SERVICE REPRESENTATIVE
Fifth Third Bank
Cincinnati, OH
06.2019 - 10.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Offered advice and assistance to customers, paying attention to special needs or wants
- Educated customers on promotions to enhance sales
- Responded to customer requests for products, services and company information
- Answered constant flow of customer calls with up to 100 calls in queue per minute.
- Logged details of customer service calls in computer system following correct protocols.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Handled customer complaints and inquiries in a courteous and efficient manner.
CREW MEMBER, McDonald's
Cincinnati, Ohio
08.2014 - 02.2015
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Used downtimes to prepare ingredients and restock supplies for expected busy periods
- Cleaned and sanitized work areas throughout hours of operation and at close of business
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Learned Cashier and Food prepping tasks in order to provide skilled backup for diverse roles
- Maintained clean, sanitized and well-organized food preparation zones
- Assembled food orders while maintaining appropriate portion control
- Pleasantly and courteously interacted with customers to deliver quality service
- Consistently provided friendly service to promote better customer engagement
- Closely followed protocols for emergency situations, maintaining calmness and efficiency.
Education
HIGH SCHOOL DIPLOMA - undefined
Riverview East Academy
Cincinnati, OHCoursework Intro to Medical Terminology Health / CNA Course - undefined
Skills
- Customer and Client Relations Memorization and Recall Office administration Telephone skills
- Scheduling Sorting and labeling Administrative support Inbound and Outbound Calling
- Recordkeeping strengths Route dispatch Creative problem solving HIPAA Guidelines
- Patient Scheduling Customer service Cash counting Professional demeanor Bookkeeping
- Verbal and written communication Time management Mail handling Organization skills
- Complaint resolution Professional telephone demeanor Money handling abilities Multi-line phone talent
- Medical office administration Reminder calls Communications Time Management
- Emotionally Supportive
Timeline
DAYCARE TEACHER, Mayerson Jewish Community Center, Early Childhood School
08.2020 - Current
RECEPTIONIST
02.2020 - 08.2020
CUSTOMER SERVICE REPRESENTATIVE
Fifth Third Bank
06.2019 - 10.2019
DIETARY AIDE, Barrington Of Oakley
01.2016 - 08.2020
CREW MEMBER, McDonald's
08.2014 - 02.2015
HIGH SCHOOL DIPLOMA - undefined
Riverview East Academy