Amber Terry
Gardendale
Summary
Results-driven professional with extensive experience in hotel management, focusing on operational workflows and revenue management. Successfully implemented procedures that improved guest satisfaction and staff efficiency.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
Assistant General Manager
Hampton Inn Suites
Fultondale
05.2023 - Current
- Managed daily operations to ensure smooth hotel functionality.
- Supervised staff to maintain high standards of customer service.
- Oversaw room inventory management and reservations system updates.
- Developed schedules to optimize staff coverage and efficiency.
- Implemented procedures to improve operational workflows and guest experience.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved guest complaints promptly to enhance satisfaction levels.
Front Office Receptionist
Gardendale Family Dentistry
Gardendale
09.2022 - 05.2023
- Greeted patients warmly and provided excellent customer service at the front desk.
- Scheduled appointments using dental practice management software efficiently.
- Managed patient records and ensured confidentiality according to HIPAA regulations.
- Answered phone calls, addressed inquiries, and directed calls to appropriate staff members.
- Collected patient information and processed insurance claims accurately and promptly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responsible for opening and closing the office on time each day.
General Manager
Hyatt Place
Hoover
09.2020 - 09.2022
- Analyzed market trends to identify opportunities for growth and development.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
Executive Administrative Assistant
Tutwiler Hampton Inn and Suites
Birmingham
07.2017 - 04.2020
- Scheduled meetings and maintained calendars for multiple leaders.
- Assisted in preparing reports and presentations for management review.
- Answered incoming telephone calls from internal and external guests promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Processed accounts payable and receivable transactions accurately within set timeframes.
Front Office Manager
Tutwiler Hampton Inn and Suites
Birmingham
02.2015 - 07.2017
- Evaluated employee job performance and motivated staff to improve productivity
• Monitored office inventory to maintain adequate supply levels and order products
• Prepared departmental budgets, analyzing of historical data, projected spending and
actualized costs
• Welcomed patrons to front desk and engaged in friendly conversations while conducting
check-in process
• Backed up all front desk employees and subbed in if there was an absence or someone was
away from the office
• Rolled out branding strategies with effective training and front-line leadership of daily
operations
• Aided housekeeping with checking rooms and inspection daily
• Actively aided the punch list during PIP and any renovation projects
Valet Supervisor
Tutwiler Hampton Inn and Suites
Birmingham
02.2012 - 02.2015
- Increased sales by 17% over a two-year period, increased pricing and pushed for minimum
wage pay to keep valet best in class
• Led team of 10 and engaged in delivering assistance to customer service department on
daily basis
• Provided onsite training
• Planned and executed weekly event and arrival parking for the grill and hotel
• Wrote scopes, requirements, daily checklist
• Wrote agendas and notes and sent out automatic notifications for upcoming events
• Cross trained on front desk and breakfast and worked swing shifts to fill in down times to
better scheduling by FTE's
Education
Associate of Applied Science - Business
Jefferson State Community College
Birmingham, Alabama, AL05.2020
Associate of Applied Science - Business Management
Western Governors University
Salt Lake City, UTSkills
- Staff supervision
- Operational management
- Inventory management
- Customer service
- Scheduling optimization
- Revenue management
- Google drive
Certification
Inclusion Training
Timeline
Assistant General Manager
Hampton Inn Suites
05.2023 - Current
Front Office Receptionist
Gardendale Family Dentistry
09.2022 - 05.2023
General Manager
Hyatt Place
09.2020 - 09.2022
Executive Administrative Assistant
Tutwiler Hampton Inn and Suites
07.2017 - 04.2020
Front Office Manager
Tutwiler Hampton Inn and Suites
02.2015 - 07.2017
Valet Supervisor
Tutwiler Hampton Inn and Suites
02.2012 - 02.2015
Associate of Applied Science - Business
Jefferson State Community College
Associate of Applied Science - Business Management
Western Governors University