Amber Tew
Roseboro,NC
Summary
Offering strong communication and organizational abilities, eager to learn and develop in professional environment. Brings ability to pick up new tasks quickly and adapt to various responsibilities efficiently. Ready to use and develop administrative and customer service skills in different roles. Can manage private patient information with HIPPA. Detail-oriented receptionist with experience in front desk management and client coordination. Strong skills in time management and telephone communication, ensuring efficient service and satisfaction while maintaining confidentiality of sensitive information.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Receptionist
Women's Wellness Center
Fayetteville, NC
09.2025 - Current
- Managed front desk operations, ensuring welcoming environment for clients and visitors.
- Coordinated appointment scheduling and patient check-in processes efficiently.
- Maintained accurate medical records and handled confidential information securely.
- Responded to client inquiries, providing information about services and programs offered.
- Collaborated with healthcare professionals to support patient care initiatives seamlessly.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Organized, maintained and updated information in computer databases.
Customer Service Representative
Cape Fear Discount Drugs
Fayetteville, NC
06.2025 - 09.2025
- Assisted customers with inquiries, providing accurate product information and recommendations.
- Processed customer transactions efficiently, ensuring timely service and satisfaction.
- Resolved customer complaints by identifying issues and implementing effective solutions.
- Maintained knowledge of pharmacy products, promotions, and policies to enhance customer experience.
- Educated customers on medication usage, safety precautions, and health management tips.
- Handled inventory management tasks, including stock replenishment and organization of merchandise displays.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Childcare Provider
Kid Impact
Dunn, NC
10.2022 - 01.2025
- Supervised daily activities, ensuring a safe and engaging environment for children.
- Developed and implemented age-appropriate educational programs to enhance children's learning experiences.
- Facilitated communication between parents and staff, addressing concerns and providing updates on child progress.
- Maintained accurate records of children's development, attendance, and incident reports for compliance purposes.
- Collaborated with team members to create a nurturing atmosphere that promotes social skills and emotional growth.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
Education
High School Diploma -
Midway High School
Newton Grove, NC06-2024
No Degree - Dental Assisting
Fayetteville Technical Community College
Fayetteville, NC05-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- File management
- Clerical support
- Information protection
- Security awareness
- Front desk operations
- Multitasking and prioritization
- Office supply inventory control
- Customer service
- Payment processing
Certification
BLS certification
Timeline
Receptionist
Women's Wellness Center
09.2025 - Current
Customer Service Representative
Cape Fear Discount Drugs
06.2025 - 09.2025
Childcare Provider
Kid Impact
10.2022 - 01.2025
No Degree - Dental Assisting
Fayetteville Technical Community College
High School Diploma -
Midway High School