Summary
Overview
Work History
Education
Skills
Timeline
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Amber Thatcher

OKLAHOMA CITY

Summary

Dynamic and detail-oriented professional with extensive experience in patient scheduling and healthcare administration, notably at the Center For Women's Healthcare. Excelled in EHR systems and patient registration, enhancing clinic efficiency by minimizing missed appointments. Demonstrated strong organization and communication skills, ensuring high levels of patient satisfaction and privacy compliance. Achieved significant improvements in clinic utilization and patient flow.

Overview

14
14
years of professional experience

Work History

Patient Scheduler

Center For Women's Healthcare
05.2016 - Current
  • Answered phone calls and messages for 7 physician OB? /GYN medial facility, scheduling appointments, and handling patient inquiries.
  • Followed up with patients to reschedule missed appointments.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Checking in patients, collecting documents, insurance cards, co-pays and any outstanding balances
  • Checking out patients, scheduling return office visits.

Daycare Teacher

Apple Creek Learning Center
04.2013 - 05.2016
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Implemented curriculum to enhance classes with learning-focused activities.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
  • Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.

Patient Scheduler

Center for Women's Health
01.2011 - 03.2013
  • Answered phone calls and messages for 6 physician OB/GYN medical facility, scheduling appointments, and handling patient inquiries.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Processed referral requests from patients, doctors and other health care professionals.

Education

No Degree - Construction Trades

Canadian Valley Vo Tech
El Reno, OK

Skills

  • Patient registration
  • EHR systems expertise
  • Updating charts
  • Appointment scheduling
  • Multi-line phone systems
  • Strong organization
  • Verifying insurance
  • Records management
  • Checking in patients
  • Copay collecting
  • Faxes

Timeline

Patient Scheduler

Center For Women's Healthcare
05.2016 - Current

Daycare Teacher

Apple Creek Learning Center
04.2013 - 05.2016

Patient Scheduler

Center for Women's Health
01.2011 - 03.2013

No Degree - Construction Trades

Canadian Valley Vo Tech

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Amber Thatcher