Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Thomas

Pflugerville,TX

Summary

Dynamic professional with a proven track record at Baylor Scott & White, excelling in guest service excellence and professional communication. Achieved a 20% increase in sales at ALDO through effective upselling strategies. Skilled in cash handling and fostering team collaboration, ensuring exceptional experiences in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Phlebotomy & Laboratory Technician II

Baylor Scott & White
Austin, USA
10.2023 - Current
  • Provided patient-centered service with professionalism and attention to comfort.
  • Maintained strict compliance with safety, cleanliness, and quality control standards.

Hospitality & Service Industry Professional

TwinPeaks, Wyld Bar,Concrete Cowboy,Austin events
Austin, USA
01.2017 - 2024
  • Delivered high-quality guest service in restaurants, downtown bar environments, and event settings.
  • Provided beverage service while maintaining compliance with TABC regulations.
  • Engaged guests in a polished, friendly manner to enhance the overall experience.
  • Accurately handled cash and electronic transactions using POS systems.
  • Thrived in fast-paced, high-volume environments.

Sales Lead

ALDO
Austin, USA
04.2014 - 07.2023
  • Built loyal client relationships through personalized service.
  • Trained and mentored associates across two locations.
  • Increased store sales by 20% through upselling and visual merchandising.
  • Managed POS transactions, cash handling, and returns.

Health Insurance Consultant

Teachers Retirement System
Austin, USA
09.2022 - 05.2023
  • Managed 50+ daily inbound calls assisting clients with insurance needs.
  • Delivered clear, compassionate guidance and built trust through communication.

Document Specialist

Inservio3 / Teris
Austin, USA
01.2013 - 01.2021
  • Managed sensitive documentation with confidentiality, accuracy, and organization.
  • Trained staff and supported efficient team workflows.

Merchandiser

Crate & Barrel
Austin, USA
01.2015 - 01.2018
  • Maintained attractive product displays and supported seasonal promotions.
  • Assisted guests with product recommendations.

Education

Nursing -

Austin Community College
Austin, TX
12-2028

Completed Coursework -

Concordia University at Austin
Austin
06.2023

Skills

  • Guest service excellence
  • Beverage service compliance
  • Upselling strategies
  • Cash handling and POS
  • Event support and coordination
  • Professional communication
  • Time management skills
  • Team collaboration
  • Customer service expertise

Timeline

Phlebotomy & Laboratory Technician II

Baylor Scott & White
10.2023 - Current

Health Insurance Consultant

Teachers Retirement System
09.2022 - 05.2023

Hospitality & Service Industry Professional

TwinPeaks, Wyld Bar,Concrete Cowboy,Austin events
01.2017 - 2024

Merchandiser

Crate & Barrel
01.2015 - 01.2018

Sales Lead

ALDO
04.2014 - 07.2023

Document Specialist

Inservio3 / Teris
01.2013 - 01.2021

Nursing -

Austin Community College

Completed Coursework -

Concordia University at Austin
Amber Thomas