Amber Tisdell
Kilgore
Summary
Results-driven professional skilled in team leadership and effective communication. Proven ability to train and mentor staff, ensuring high levels of customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Shift Supervisor
Walgreens
Longview
11.2023 - 11.2025
- Supervised staff to ensure efficient store operations and customer service.
- Coordinated daily tasks to maintain store organization and cleanliness.
- Trained new employees on company policies and customer engagement strategies.
- Assisted customers with inquiries, providing solutions and product information.
- Monitored cash register operations for accuracy during shifts.
- Managed inventory levels and assisted in product restocking processes.
- Implemented safety protocols to ensure a secure shopping environment.
- Communicated with management about team performance and operational needs.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Developed strategies for improving operational efficiency and customer service levels.
Assistant Store Manager
Dollar General
Kilgore
12.2015 - 08.2023
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on store policies and customer service practices.
- Monitored inventory levels and coordinated restocking procedures.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
Patient Care Technician
Elara Caring
Longview
06.2017 - 03.2021
- Assisted patients with daily living activities and personal care needs.
- Monitored patient vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient care areas.
- Implemented infection control protocols to ensure patient safety standards.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Provided emotional support for patients and families during difficult times.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Participated in quality improvement activities within the department.
Education
Associate of Arts -
Kilgore College
Kilgore, TX 09.2013 - 05.2017
Medical Office / Billing And Coding
Gary Job Corp
San Marcos , TX 10.2008 - 11.2010
Skills
- Staff supervision
- Inventory management
- Cash handling
- Daily operations
- Customer service
- Team leadership
- Performance assessment
- Training coordination
- Effective communication
- Strategic planning
- Conflict resolution
- Problem solving
- Safety compliance
- Time management
- Vendor negotiation
- Schedule management
- Schedule oversight
- Negotiation
- Staff motivation
- Attendance oversight
- Safety awareness
- Production management
- Sales monitoring
- Document management
- Cash handling expertise
- Policy enforcement
- Scheduling coordination
- Operations management
- Continuous improvement
- Inventory control
- Training and mentoring
- Customer-oriented
Timeline
Shift Supervisor
Walgreens
11.2023 - 11.2025
Patient Care Technician
Elara Caring
06.2017 - 03.2021
Assistant Store Manager
Dollar General
12.2015 - 08.2023
Associate of Arts -
Kilgore College
09.2013 - 05.2017
Medical Office / Billing And Coding
Gary Job Corp
10.2008 - 11.2010