Amber Vallejo
Irving
Summary
Dynamic leader with a proven track record at The Original Pancake House - DFW, adept in operations management and passionate about customer satisfaction. Excelled in team and staff management, implementing strategies that enhanced service quality and efficiency. Skilled in inventory control, significantly optimizing costs without compromising service excellence.
Highly proactive manager with 15+ years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
The Original Pancake House - DFW
06.2019 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Education
High School Diploma -
Lincoln County High School
Eureka, MT06-1999
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Passion for customer satisfaction
- Customer-oriented
Certification
- Foodservice Management Professional (FMP) - National Restaurant Association.
Timeline
Restaurant Manager
The Original Pancake House - DFW
06.2019 - 12.2024
- Foodservice Management Professional (FMP) - National Restaurant Association.
High School Diploma -
Lincoln County High School
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