Amber Vanvalkenburg
Council Bluffs,IA
Summary
Dynamic Eye Care Specialist with a proven track record at Wholmans Optical, excelling in prescription interpretation and optical sales. A fast learner, adept at enhancing customer satisfaction through effective communication and precise optical dispensing. Committed to delivering exceptional service while ensuring quality and accuracy in every task.
Overview
8
8
years of professional experience
Work History
Eye Care Specialist
Wholmans Optical
Omaha Nebraska
12.2018 - 01.2020
- Educated patients on eye care products and services, enhancing customer understanding and satisfaction.
- Assisted in conducting vision tests, ensuring accurate assessments for optimal patient outcomes.
Production Worker
Tyson Foods
Omaha, NE
10.2018 - 12.2018
- Operated machinery to assemble products efficiently and accurately.
- Followed safety protocols to maintain a secure work environment.
- Assisted in quality control by inspecting finished products for defects.
- Collaborated with team members to optimize production workflows.
Maid
the Maids of Northwest Omaha
Omaha, NE
04.2017 - 09.2018
- Supervised cleaning staff to ensure adherence to quality standards and procedures.
- Trained new employees on safety protocols and effective cleaning techniques for various environments.
- Developed and implemented efficient cleaning schedules, optimizing workflow and time management.
Server
Long Horn Steak House
Council Bluffs, IA
05.2012 - 04.2017
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Adapted quickly to changing restaurant environments during busy shifts, ensuring efficient service flow.
- Learned menu items thoroughly to provide accurate recommendations and answer customer questions.
- Managed cash register transactions, ensuring accuracy in order processing and payment handling.
- Supported onboarding of new staff by sharing best practices for customer interaction and service standards.
Education
High School Diploma -
West Harrison High School
Mondamin IowaNo Degree - Communications, American Sign Language
Iowa Western Community College
Council Bluffs, IA08-2010
Skills
- Prescription interpretation
- Optical sales
- Optical dispensing
- fast learner
- repaired eye glasses
- made eye glasses to fit measurements
- put the lenses in the frames
- heated the glasses
- shipped and mailed the orders out
Timeline
Eye Care Specialist
Wholmans Optical
12.2018 - 01.2020
Production Worker
Tyson Foods
10.2018 - 12.2018
Maid
the Maids of Northwest Omaha
04.2017 - 09.2018
Server
Long Horn Steak House
05.2012 - 04.2017
High School Diploma -
West Harrison High School
No Degree - Communications, American Sign Language
Iowa Western Community College
safety certified
i went threw a safety class both at long horn steak house and wholmans optical in which i was presented with a certification of completion for safety certified.