Amber Vierra
Kula,HI
Summary
Insightful manager with extensive experience in directing operations. Skilled in office administration and support tasks, utilizing strong organizational skills to maintain efficient office operations and document management. Proficient in various office software and tools to enhance productivity and communication.
Overview
20
20
years of professional experience
Work History
School Administrative Services Assistant (SASA)
Pomaika'i Elementary School
Kahului, HI
06.2025 - Current
- Managed student records and maintained confidential files with accuracy and attention to detail.
- Developed and implemented efficient office procedures to enhance workflow and communication among departments.
- Assisted in scheduling meetings and events, optimizing time management for staff and administration.
- Coordinated daily administrative tasks to ensure smooth operations within school environment.
- Trained new administrative staff on school policies, procedures, and relevant software applications.
- Monitored inventory of office supplies, ensuring availability while minimizing waste through strategic purchasing.
- Facilitated communication between teachers, parents, and administration, fostering a collaborative school community.
- Coordinated travel arrangements for staff members, optimizing itineraries while minimizing expenses where possible.
- Collaborated with HR on recruiting efforts, assisting with job postings, resume reviews, phone interviews.
- Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances.
- Simplified workload distribution by creating task lists for team members based on priority levels and deadlines.
- Facilitated smooth departmental transitions during personnel changes, providing training support to new hires as needed.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Leasing Assistant
Ka Hale A Ke Ola Homeless Resource Centers
Wailuku, HI
06.2021 - 06.2025
- Coordinated responses to requests and scheduled property showings to enhance client engagement.
- Verified tenant incomes and information to ensure qualified lease applications.
- Verified tenant incomes and other information before accepting lease applications.
- Addressed and resolved disputes between tenants to maintain a harmonious living environment. between tenants regarding noise, encroachments, and parking.
- Responded to Common Area Maintenance (CAM) inquiries.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Distributed flyers and followed up on inquiries to increase tenant interest and occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed and followed up on tenant renewal notices.
Account Executive
Destination Maui
Kihei
06.2018 - 06.2021
- Strengthened relationships with new and existing accounts, resulting in increased revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed targeted sales strategies to convert leads into customers, enhancing overall sales performance.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Built relationships with customers and community to promote long term business growth.
- Participated in monthly sales meetings to stay informed about product updates and sales strategies. and quarterly sales trainings.
- Maintained detailed records of daily activities in the online customer database for accurate tracking. of daily activities through online customer database.
- Collaborated with team members to achieve shared objectives in a fast-paced environment. in a fast-paced environment.
- Cultivated relationships with customers and community, fostering long-term business growth.
- Maintained current knowledge of evolving changes in marketplace.
Area Manager of Operations
Hertz Car Rental
Kahului
05.2016 - 06.2018
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff conflicts by actively listening to concerns and facilitating compromise.
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Established team priorities, maintained schedules, and monitored performance to ensure operational efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated rapport with employees to enhance morale and support retention efforts.
- Developed detailed plans based on broad guidance and direction.
Manager
Easy Cash Solutions
Kahului, HI
07.2006 - 09.2015
- Monitored financial performance, set budgets, and controlled expenses to ensure financial stability and support long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved customer issues, enabling lower-level employees to focus on service quality and enhancing overall customer satisfaction.
- Tracked employee attendance and punctuality, addressing recurring issues promptly to maintain workforce reliability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
High School Diploma -
Lewis And Clark High School
Spokane05-2001
Skills
- Financial Record Keeping
- Office Management
- Facility Coordination
- Customer service
- Professional Relationships
- Document Review
- Onboarding Process
- Data Entry
- Invoice Management
- Facility Oversight
- Verbal communication
- Compliance Awareness
- Screening Processes
- File sorting
- Security Deposit Refunds
- Background Checks
- Fair Housing Policies
- Community Association Support
- Resident retention
- Property Management
- Property Tours
- Move-In Coordination
- Cash Handling
- Billing Management
- Telephone Inquiry Management
- Vendor Engagement
- Common Area Maintenance
- File Management
- File organization
- Document organization
- Property Inspection
- Lease File Audits
- Database Management
- Microsoft Office
- Safe Work Practices
- Time management
- Problem-solving
- Eligibility Assessment
- Policy Communication
- Facility Evaluation
- Resident retention
- Stakeholder Engagement
- Payment Processing
Timeline
School Administrative Services Assistant (SASA)
Pomaika'i Elementary School
06.2025 - Current
Leasing Assistant
Ka Hale A Ke Ola Homeless Resource Centers
06.2021 - 06.2025
Account Executive
Destination Maui
06.2018 - 06.2021
Area Manager of Operations
Hertz Car Rental
05.2016 - 06.2018
Manager
Easy Cash Solutions
07.2006 - 09.2015
High School Diploma -
Lewis And Clark High School