Amber Viglione
Poughkeepsie
Summary
Dedicated professional with a strong focus on customer service, team collaboration, and inventory management. Proven ability to train and support team members to achieve operational goals.
Overview
8
8
years of professional experience
Work History
Sales Associate
Michaels Arts and Crafts
Poughkeepsie
08.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained organized merchandise displays and inventory levels.
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to enhance store operations.
- Managed stock replenishment and ensured shelf availability.
- Provided exceptional customer service to foster repeat business.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
Customer Experience Manager
Michaels Arts and Crafts
Nanuet
08.2022 - 09.2023
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
- Acknowledge customers, help locate the product and provide solutions
Sales Associate
Torrid
West Nyack
02.2020 - 08.2022
- Provide an amazing shopping experience
- Perform register functions while using sales, promotions, and product knowledge to drive add-on sales
- Cover sales floor and help ensure all visual standards are met
- Assist with stockroom organization and processing of incoming stock
- Maintained organized merchandise displays and inventory levels.
- Processed customer transactions accurately and efficiently.
- Provided exceptional customer service to foster repeat business.
- Assisted customers with product selection and inquiries.
Retail Team Lead
Vera Bradley
Nanuet
09.2017 - 01.2020
- Performing opening/closing manager duties such as, opening/closing tills, answering customer questions, performing returns/exchanges
- Greet customers with an upbeat attitude, inform them about current promotions, and proceed to help our customer find their beautiful solutions
- Straighten up the store throughout the day and before closing the ensure the store stays organized and visually appealing
- Process incoming shipment/inventory in a timely and organized manner
- Assisting other stores using the company CRM
- Supervised daily store operations and maintained high visual merchandising standards.
Education
Bachelor of Science - Business Administration With Marketing
Central Penn College
Summerville, PA01-2020
Associate of Science - Business Marketing
Central Penn College
Summerville, PA01-2018
Skills
- Customer service
- Cash handling
- Inventory management
- Visual merchandising
- Product knowledge
- Customer relationship management
- Store operations
- Performance coaching
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Inventory control
- Outgoing personality
Timeline
Sales Associate
Michaels Arts and Crafts
08.2025 - Current
Customer Experience Manager
Michaels Arts and Crafts
08.2022 - 09.2023
Sales Associate
Torrid
02.2020 - 08.2022
Retail Team Lead
Vera Bradley
09.2017 - 01.2020
Bachelor of Science - Business Administration With Marketing
Central Penn College
Associate of Science - Business Marketing
Central Penn College