Amber Villarreal

• Assessed customer needs to recommend appropriate products or services.
• Consulted with customers to identify needs and effectively addressed concerns.
• Provided fast, friendly, knowledgeable service for routine questions and resolved service complaints.
• Assisted customers in resolving product inquiries and exploring service options.
• Maintained accurate records of customer interactions and transactions.
• Adhered to company policies and procedures when dealing with customers.
• Identified new business opportunities through networking and cold calling.
• Performed needs analysis and presented options based on findings to help customers make decisions.

Guided customers through product inquiries and service options to enhance satisfaction and retention.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Conducted price assessments for gas and electric services to facilitate informed customer decisions.
• Educated customers on billing procedures and service features.
• Sourced new business opportunities via networking and cold calling to expand customer base.
• Ensured compliance with all relevant regulations when selling products or services.

• Executed outbound telemarketing calls to promote diverse products and services, ensuring alignment with customer needs through effective scripting.
• Addressed customer inquiries swiftly, delivering comprehensive product knowledge to enhance customer experience.
• Phoned leads from referrals and telemarketing lists to identify specific needs and tailor product offerings accordingly.
• Ensured compliance with all applicable laws, regulations and company policies related to telemarketing operations.
• Assisted in training new agents on best practices for effective telemarketing.