Erica Martin
Nampa,ID
Summary
Seasoned Customer Sales Representative with relevant background in customer service and sales which include Certified Nursing Assistant experienced background in a skilled Nursing facility and hospital settings. Skilled at building strong relationships, identifying client needs, and closing deals. Notable strengths include problem-solving abilities, communication skills and team collaboration. Proven success in achieving customer satisfaction and contributing to company growth.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
CenturyLink
Monroe, Louisiana
07.2021 - Current
- Achieved sales targets by pitching and cross-selling CenturyLink internet, phone, and TV packages tailored to caller budgets and household needs.
- Retained accounts by using persuasive communication, active listening, and problem-solving skills to convince callers to keep or upgrade services.
- Provided consultative support by addressing customer concerns, troubleshooting technical and billing issues, and resolving service complaints.
- Built rapport with customers through active listening and empathetic communication to enhance their experience.: Maintain a friendly, professional attitude to turn a frustrated caller into a loyal customer.
- Multitasking and System Navigation: Operate 20 or more computer programs and screens at the same time to look up account details, log notes, and process service orders quickly.
Certified Nursing Assistant
Cascadia of Nampa
Nampa, Idaho
09.2018 - 09.2020
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted non-ambulatory residents with range of motion exercises in a supportive environment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
CNA
Medical Staffing Network
Meridian, ID
08.2015 - 09.2018
- Delivered patient care for individuals with respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy, addressing complex health needs.
- Provided immediate assistance during emergency and routine paging situations, assessing needs and delivering timely care.
- Coordinated staffing across multiple nursing facilities and hospitals in Treasure Valley, ensuring optimal patient care.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in medical records.
- Communicated effectively with patients, families, and healthcare team members.
Education
Associate of Applied Science - Graphic Arts
Stevens Henager College
Nampa, ID04-2011
CNA Certified - CNA Certifercate
Boise State University
Boise, ID01-2008
Associate of Science - Airline Industry
International Air Academy
Ontario, OR09-1995
Skills
- Sales techniques
- Customer relationship management
- Customer retention
- Customer needs assessment
- Customer engagement
- Salesforce
- Payment processing
- Problem solving
- System navigation
- Sales tactics
- Effective communication
- Active listening
- Rapport building
- Team collaboration
Timeline
Customer Sales Representative
CenturyLink
07.2021 - Current
Certified Nursing Assistant
Cascadia of Nampa
09.2018 - 09.2020
CNA
Medical Staffing Network
08.2015 - 09.2018
Associate of Applied Science - Graphic Arts
Stevens Henager College
CNA Certified - CNA Certifercate
Boise State University
Associate of Science - Airline Industry
International Air Academy