Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Amber Waggoner

Patient Access Representative
Wichita Falls,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Patient Access RepresentativeRental Coordinator

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Wichita Falls, TX, USSeguin, TX
Open to relocation: Yes

Salary Range

24/hr - 100/hr

Important To Me

Career advancementWork-life balancePaid time off

Summary

Detail-oriented professional dedicated to delivering high-quality patient care. Experienced in customer service and administrative functions within healthcare environments. Aiming to contribute to a healthcare facility's success as a patient access representative.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

United Regional Healthcare System
06.2020 - Current
  • Greet patients and visitors in a courteous and professional manner, providing assistance and guidance throughout the registration process.
  • Accurately entered patient demographic and insurance information into the electronic medical records system, ensuring data integrity and confidentiality.
  • Provided financial counseling to patients, explaining insurance coverage, financial responsibilities, and available payment options with empathy and clarity.
  • Advocated for patients' needs and concerns, addressing inquiries, resolving issues, and escalating complex matters to appropriate personnel or departments.
  • Ensured compliance with healthcare regulations, privacy laws (such as HIPAA), and organizational policies and procedures related to patient registration and confidentiality.
  • Demonstrated excellent customer service skills by responding promptly to inquiries, addressing complaints or concerns, and maintaining a positive and empathetic attitude towards patients and their families.
  • CHAA certified

Rental Coordinator

ASCO Equipment
10.2018 - 03.2020
  • Coordinated rental agreements, ensuring accurate documentation and compliance with company policies.
  • Managed inventory levels, optimizing equipment availability and reducing downtime for customers.
  • Developed and maintained strong relationships with clients, enhancing customer satisfaction and loyalty.
  • Streamlined rental processes, improving efficiency and reducing turnaround time for equipment delivery.
  • Trained new staff on rental procedures, fostering a collaborative team environment and knowledge sharing.
  • Oversaw daily operations of the rental department, ensuring adherence to safety standards and best practices.
  • Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
  • Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.

Education

Medical Insurance Coding and Billing - undefined

Charter College
01-2009

Skills

EMR systems expertise

Computer literacy

Interpersonal communication skills

Organizational proficiency

Workload management

Adaptability in fast-paced settings

Medical and billing terminology familiarity

Accuracy and quality focus

Timeline

Patient Access Representative

United Regional Healthcare System
06.2020 - Current

Rental Coordinator

ASCO Equipment
10.2018 - 03.2020

Medical Insurance Coding and Billing - undefined

Charter College

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Amber WaggonerPatient Access Representative