Fabienne Jean Polite Vieux
Mattapan,MA
Summary
Patient Access Representative with background in managing patient admissions, insurance verification.. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Boston Medical Center One Boston Center Place
Boston
05.2023 - Current
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Processed payments from patients and maintained accurate records of all transactions.
- Updated existing patient files with relevant information such as changes in address or contact information.
- Reviewed flagged items daily and resolved issues.
- Collected co-pays and other payments from patients at time of service.
- Created new patient accounts in EMR system as needed.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Provided assistance to internal departments when needed.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Supported emergency department registration during peak times, ensuring rapid patient processing.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Certified Nursing Assistant
Boston Medical Center, Boston
Boston, MA
04.2020 - Current
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Monitored vitals and maximized patient comfort to maintain optimal environment.
- Used mobility devices to transport patients.
- Answered signal lights, bells, or intercom systems to determine residents' needs.
- I observed and reported unusual symptoms and changes to the charge nurse.
- Performed EKG, send specimens to the laboratory, take full patients vital signs.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Responded quickly to emergency situations involving sudden illness or injury.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
Health Unit Coordinator
Boston Medical Center ICU
Bolton, MA
09.2022 - 12.2022
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
- Prepared detailed reports and unit documentation and distributed completed files.
- Conducted unit greetings and orientations for newly admitted and transferred patients.
- Answered phone calls, welcoming patients visitors .
- Responded to patient call lights over the unit phone and expedited appropriate follow-through.
Certified Clinical Medical Assistant Intern
Massachusetts General Hospital
Boston, MA
03.2022 - 04.2022
- Protected confidentiality of patient care information and treatments to prevent data breaches.
- Escorted patients to examination rooms and prepared for physician exams.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Charted all patient services in records with high accuracy.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Measured specimens were delivered to the laboratory.
- Provided support to nursing staff by stocking supplies and equipment in exam rooms.
- Administered vaccinations following established protocols while monitoring any adverse reactions.
- Reviewed all incoming orders for accuracy prior to filing into the medical record system.
Certified Nursing Assistant
Laurel Ridge Rehabilitation and skilled center
Boston, MA
12.2018 - 03.2020
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents in preparing for activities and social programs.
- Distributed drinking water and nourishment to residents.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Guest Room Attendant
The Alise staypineapple Hotel
Boston, MA
07.2018 - 11.2018
- Resolved guest concerns and issues quickly and effectively.
- Welcomed guests, provided answers to questions and anticipated guests' service needs.
- Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
- Restocked beverages and food items in mini-bar area.
- Delivered extra linens, paper products and toiletries to guests.
- Managed linen cart by keeping neat and organized.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Children's Animator
World Vision International
Port-au-Prince, Haiti
06.2012 - 10.2016
- Worked with motion capture department to collect data for specific characters and apply to animations.
- Applied knowledge of anticipation and impact variables for model development.
- Built animations and models showing objects in motion.
- Participated in conferences national and International to fight for children rights.
Education
Associate of Science - Health Sciences
Roxbury Community College
Roxbury, MA05-2026
Training - Code Stroke
Boston Medical Center
11.2022
GED -
High School Equivalency
Boston11.2020
Certification - Certified Nursing Assistant
C And S Healthcare Training And Staffing
Boston 07.2018
Some College (No Degree) - Medical Assistant / Phlebotomy
Roxbury Community College
Boston, MASome College (No Degree) - Certified Clinical Medical Assistant
National Healthcare Association
Boston Certification - Basic Life Support
American Heart Association
Entrepreneurship - Certificate
World Vision International
InternationalTraining class - Mass health /Medicare training
Boston Medical Center
BostonTraining Class - Commercial Insurance Trainning
Boston Medical Center
BostonTraining Class - Corrections/ Third Party L / Worker's Comp
Boston Medical Center
Skills
- Medical terminology knowledge
- Respiratory equipment training
- Infection control procedures
- Collecting vital signs
- Patient relations
- Understands mobility assistance needs
- Charting expertise
- Quick problem solver
- Collecting specimens
- Calm and level-headed under duress
- Grooming and bathing assistance
- Understands medical procedures
- Healthcare industry
- Patient registration
- Patient confidentiality
- Stress management
- Customer service
- Call answering and routing
- Patient check-in
- Patient identity verification
- HIPAA compliance
- Healthcare systems navigation
- Paging systems
- Electronic health records
- EMR
- Complaint processing
- Insurance verification
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual
Spanish
Limited
Timeline
Patient Access Representative
Boston Medical Center One Boston Center Place
05.2023 - Current
Health Unit Coordinator
Boston Medical Center ICU
09.2022 - 12.2022
Certified Clinical Medical Assistant Intern
Massachusetts General Hospital
03.2022 - 04.2022
Certified Nursing Assistant
Boston Medical Center, Boston
04.2020 - Current
Certified Nursing Assistant
Laurel Ridge Rehabilitation and skilled center
12.2018 - 03.2020
Guest Room Attendant
The Alise staypineapple Hotel
07.2018 - 11.2018
Children's Animator
World Vision International
06.2012 - 10.2016
Training - Code Stroke
Boston Medical Center
GED -
High School Equivalency
Certification - Certified Nursing Assistant
C And S Healthcare Training And Staffing
Some College (No Degree) - Medical Assistant / Phlebotomy
Roxbury Community College
Some College (No Degree) - Certified Clinical Medical Assistant
National Healthcare Association
Certification - Basic Life Support
American Heart Association
Entrepreneurship - Certificate
World Vision International
Associate of Science - Health Sciences
Roxbury Community College
Training class - Mass health /Medicare training
Boston Medical Center
Training Class - Commercial Insurance Trainning
Boston Medical Center
Training Class - Corrections/ Third Party L / Worker's Comp
Boston Medical Center