Amber Warren
Canton,MI
Summary
Support Specialist with extensive experience at Detroit Wayne Integrated Health Network, specializing in crisis intervention and client assessments. Proven ability to collaborate with multidisciplinary teams to improve communication and resolve conflicts, resulting in enhanced client outcomes. Committed to developing customized treatment plans that facilitate positive change.
Overview
10
10
years of professional experience
Work History
Support Specialist
Detroit Wayne integrated health network
Detroit, Michigan
09.2022 - Current
- Facilitated development of positive life skills, including communication and problem solving.
- Provided crisis intervention services through telephone and face-to-face contact as necessary.
- Collaborated with mental health professionals to create tailored treatment plans.
- Participated in multidisciplinary team meetings to align client care strategies across agencies.
- Monitored client progress through follow-up assessments, adjusting treatment plans as needed.
- Responded to crises by delivering emotional support, safety planning, and de-escalation techniques.
Server
Hopcat
Detroit, Michigan
03.2021 - 10.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Social Media Manager
BLD
Detroit, Michigan
05.2020 - 08.2020
- Assisted in developing strategies for increasing followership and engagement rates.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
server
Sidetrack Bar and Grill
Ann Arbor, Michigan
10.2017 - 02.2019
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Managed multiple tasks simultaneously while providing excellent customer service.
Server
Frita Batidos
Ann Arbor, Michigan
09.2015 - 06.2017
- Communicated effectively with kitchen staff regarding order status updates.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
- Followed up on guest requests in a timely manner.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
Education
BBA - Human Services
Washtenaw Community College
Ann Arbor, MI01-2027
Skills
- Crisis intervention
- Client assessments
- Treatment planning
- Effective communication
- Conflict resolution
- Team collaboration
- Food safety compliance
- Service prioritization
- Task prioritization
- Payment processing
Timeline
Support Specialist
Detroit Wayne integrated health network
09.2022 - Current
Server
Hopcat
03.2021 - 10.2022
Social Media Manager
BLD
05.2020 - 08.2020
server
Sidetrack Bar and Grill
10.2017 - 02.2019
Server
Frita Batidos
09.2015 - 06.2017
BBA - Human Services
Washtenaw Community College
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