Amber Wells
Bruceton,TN
Summary
Experienced administrative support professional with strengths in customer service, records management, data entry, and Microsoft Office. Skilled in multi-line phones, cash handling, and accurate daily office operations.
Overview
33
33
years of professional experience
Work History
Clerk 3
TDEC State Parks
Eva, Tennessee
07.2005 - Current
- Processed campground reservations and permits, ensuring timely and accurate service for park visitors.
- Entered visitor records, payments, and daily office data accurately.
- Maintained office supplies and organized clerical records for state park services.
- Prepared correspondence, forms, and filing systems for park operations.
- Assisted Tennessee State Parks visitors with information, directions, and office support.
- Addressed customer inquiries and complaints professionally, fostering positive visitor experiences.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Answered phone calls and routed inquiries to proper park staff.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Operated cash register to process cash, checks, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Prepared deposits according to established procedures.
- Entered data into computer systems accurately and efficiently.
- Welcomed customers, offering assistance to help find store items.
- Balanced cashier drawers, ensuring financial accuracy and accountability for daily transactions.
- Built and maintained productive relationships with employees.
- Scanned items and checked pricing on the cash register for accuracy.
Shift Leader
Dana Corporation
Paris, Tennessee
08.1993 - 06.2005
- Led Dana Corporation shift operations and coordinated production line workflow.
- Monitored safety practices, enforcing compliance standards to maintain a safe work environment.
- Trained team members on equipment use and process steps.
- Reviewed quality checks and resolved product defects, ensuring adherence to quality standards.
- Managed shift handoff and communicated production needs to supervisors.
- Enforced 5S standards and organized work areas for efficiency.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Big Sandy School
Big Sandy, TN05-1993
Skills
- Payment processing
- Data entry
- Records management
- Microsoft Office
- Call routing management
- Administrative support
- Customer service
Accomplishments
- 20 year service award
Timeline
Clerk 3
TDEC State Parks
07.2005 - Current
Shift Leader
Dana Corporation
08.1993 - 06.2005
High School Diploma -
Big Sandy School