Amber Williams
City National Bank & Trust
Shawnee,OK
8
years of professional experience
Detail-oriented professional known for effective problem-solving and ensuring regulatory compliance. Experienced in managing daily operations, enhancing customer satisfaction, and leading teams to exceed performance expectations.
Work History
Assistant Manager
3 Years 5 Months- Coordinated daily operations to enhance customer service and streamline transactions.
- Assisted in staff training, fostering teamwork and improving service quality.
- Managed scheduling of team shifts
- Led weekly team meetings to discuss goals and review performance.
- Opened and closed location and monitored shift changes to uphold successful operations,
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored compliance with banking regulations to ensure operational integrity and risk management.
Branch Manager
1 Year 6 Months- Oversaw daily operations, ensuring compliance with financial regulations and company policies.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Examined customer loan applications for loan approvals and denials.
- Streamlined branch processes, improving efficiency in loan application reviews and approvals.
- Training new hires, enhancing their understanding of branch procedures and products.
Office Assistant
3 Years 4 Months- Coordinated office activities to ensure smooth daily operations and effective communication among staff.
- Managed scheduling and calendar organization for TRIO
- Developed and maintained filing systems, enhancing document retrieval efficiency and data accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Supported Program Director with well-prepared reports, presentations, and meeting materials.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Edited and proofread documents for accuracy and completeness.
- Created and maintained detailed records of all office activities.
- Coordinated and scheduled meetings
- Edited documents to keep company materials free of grammar errors.
Education
High School Diploma
- 3.8 GPA
Skills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Time management
Team motivation
Staff training and development
Staff supervision
Goal setting
Staff management
Employee scheduling
Timeline
Assistant Manager
City National Bank & Trust
01.2023 - CurrentRead More
Branch Manager
Wallace Finance
06.2021 - 12.2022Read More
Office Assistant
Osu-okc
02.2018 - 06.2021Read More
Bethel High School
High School Diploma
Read More