Open To Work
Amber Wilson
Jefferson City,MO
Summary
Results-driven food service professional with expertise in operations management, staff training, and food safety compliance. Committed to streamlining kitchen processes and enhancing customer service standards.
Overview
15
15
years of professional experience
Work History
General Manager of Food Service
Victus Food Service
Newport, KY
12.2024 - 03.2026
- Oversaw daily operations of food service management and staff performance.
- Trained and supervised staff members in all aspects of kitchen operations.
- Resolved customer complaints swiftly, ensuring high customer satisfaction.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Managed inventory control and procurement processes to maintain supply continuity.
- Implemented safety protocols to ensure compliance with health regulations.
- Collaborated with vendors to negotiate favorable contracts, enhancing service quality.
- Streamlined processes to optimize efficiency in food preparation and delivery.
Food Service Director
Trinity Services Group
Jefferson City, Missouri
09.2018 - 12.2024
- Oversaw daily operations of food service programs across multiple locations to ensure seamless service delivery.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Served food and beverages to customers while assisting kitchen staff during busy hours.
- Delegated work to staff, setting priorities and goals.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented menus that met nutritional guidelines and customer preferences.
- Reviewed customer feedback to pinpoint improvement areas and enacted necessary changes for enhanced satisfaction.
- Managed staff scheduling and payroll to optimize labor costs and productivity.
- Monitored food preparation methods, portion sizes, and presentation to ensure consistency.
- Led sustainability initiatives to reduce waste and promote environmentally friendly practices.
- Collaborated with dietitians to create specialized dietary plans for diverse needs.
- Compiled and presented detailed reports on food service performance metrics to inform senior management decisions.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Developed and implemented food service policies and procedures.
- Resolved customer complaints promptly in a professional manner.
- Reviewed weekly reports from supervisors to assess staffing and maintenance needs.
- Communicated effectively with executive management regarding budgeting decisions or policy changes.
- Implemented best practices for food preparation techniques, storage methods, and portion control.
- Conducted regular inspections of kitchen equipment to maintain a safe work environment.
Food Service Director
ABL Food service
Jefferson City, Missouri
09.2011 - 08.2018
- Managed daily operations of food service programs across multiple locations.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
- Implemented cost-control measures to optimize budget allocations effectively.
- Coordinated inventory management to ensure supply levels met operational needs and minimized waste.
- Supervised staff training to ensure high standards of food safety and hygiene.
- Ensured compliance with health regulations and safety protocols in all facilities.
- Monitored local health codes to guarantee adherence in all facilities.
- Maintained accurate records of sales, labor costs, food costs, and waste management data.
- Oversaw daily kitchen operations to ensure efficient service delivery.
- Assisted in menu planning and recipe development according to customer preferences.
- Developed and implemented strategies that enhanced team performance and streamlined processes.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Prepared detailed reports on food service performance metrics for senior management.
- Collaborated with dietitians to create specialized dietary plans for diverse needs.
- Monitored food preparation methods, portion sizes, and presentation to ensure consistency.
- Managed staff scheduling and payroll to optimize labor costs and productivity.
- Analyzed customer feedback to pinpoint improvement areas and initiate necessary changes.
Education
High School Diploma -
Willis High School
Willis, TX05-2008
Skills
- Operations management
- Inventory management
- Financial analysis
- Cost controls
- Purchasing
- Food safety management
- Food safety compliance
- Quality control
- Menu development
- Culinary management
- Kitchen operations management
- Staff recruitment
- Staff training
- Scheduling
- Performance evaluation
- Time management
- Allergy awareness
- Nutrition
- Portion control
- Food presentation
- Ordering supplies
- Customer service
- Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$50000/yr - $168000/yrTimeline
General Manager of Food Service
Victus Food Service
12.2024 - 03.2026
Food Service Director
Trinity Services Group
09.2018 - 12.2024
Food Service Director
ABL Food service
09.2011 - 08.2018
High School Diploma -
Willis High School