Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Wolfe

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience

Work History

Patient Care Specialist

Azura
01.2021 - Current
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Delivered excellent patient experiences and direct care.

Call Center Representative

UC Health Hospital
11.2020 - 01.2021
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Complied with HIPPA
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Sought out the opportunities to train multiple employees for the same position.

Customer Service Associate

Kohls
08.2018 - 01.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked in a quick and efficient maner to complete online orders within set timeframe.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Bachelor of Science - Health Science

Northern Kentucky University
Newport, KY
2023

Skills

  • Complex Problem-Solving
  • Active Listening
  • Critical Thinking
  • Nextgen and Epic background
  • Patient Follow-Up
  • Appointment Confirmation
  • Organization and Time Management
  • Coordinate Referrals
  • Reliability and Dedication
  • Administrative Duties
  • Punctual and Hardworking
  • Information Assistance

Timeline

Patient Care Specialist

Azura
01.2021 - Current

Call Center Representative

UC Health Hospital
11.2020 - 01.2021

Customer Service Associate

Kohls
08.2018 - 01.2019

Bachelor of Science - Health Science

Northern Kentucky University
Amber Wolfe