ZARIAH ALEXANDER
Rowlett,TX
Summary
Experienced Patient Care Specialist brings 2+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
3
3
years of professional experience
Work History
Patient Care Specialist
CVS Specialty Pharmacy
Dallas
06.2021 - Current
- Used exceptional communication to connect with customers, assess needs and present solutions
- Assisted in training new employees and participated in cross-training with other departments
- Assessed and offered solutions to improve procedures and customer experiences
- Maintained and managed customer files and databases
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Verified accuracy of customer account information and updated when necessary
- Directed customers to appropriate departments for additional support
- Communicated with customers to identify needs and expectations
- Kept accurate records to document service actions and discussions.
Education
Associate of Science -
Eastfield College
Mesquite, TX05.2025
Skills
- Patient Follow-Up
- Critical Thinking
- Complex Problem-Solving
- Active Listening
- Patient Care and Monitoring
- Reading Comprehension
- Computer Literacy
Projects
Successfully completed a thorough and significant project that brings benefits to both the company and business through cost savings. This project involves making external calls to both prescribers and patients. Patients who are eligible for a 90-day supply of medication and currently only receiving a 30-day supply. The process includes verifying the patients plan, reaching out to the patient multiple times, obtaining their approval, and then contacting their provider for the 90-day prescription. Detailed records of each step are meticulously documented in the patient's account to track the progress of each outreach. As part of the project, the company now ships medication monthly via UPS, but with patient and provider approval, we can switch to shipping four times a year, resulting in significant cost savings.
Timeline
Patient Care Specialist
CVS Specialty Pharmacy
06.2021 - Current
Associate of Science -
Eastfield College