Amber Wolfe
Pendleton,IN
Summary
Driven assistant manager with expertise in customer service and team leadership. Skilled in enhancing operational efficiency and training staff to achieve high performance.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollar General
Muncie, IN
05.2023 - 03.2024
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Supported inventory management by monitoring stock levels and placing orders as needed.
- Trained new staff on customer service standards and operational processes to enhance team performance.
- Executed merchandising strategies to optimize product displays and drive sales.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Shift Manager
Pizza King
Muncie, IN
02.2023 - 10.2023
- Supervised shift operations to ensure timely service and product quality.
- Trained new staff on kitchen procedures and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Implemented efficient workflow processes to improve team productivity during peak hours.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Secretary
Charlies Auto Shop and Towing
Dunkirk, IN
04.2021 - 01.2023
- Managed appointment scheduling for customer service and towing operations.
- Handled incoming calls, addressing inquiries and dispatching service requests efficiently.
- Maintained accurate records of vehicle repairs and customer interactions using management software.
- Coordinated with mechanics to ensure timely completion of repair jobs and parts availability.
Production Worker
FCC
Berne, IN
09.2018 - 03.2021
- Operated production machinery to ensure efficient workflow and product quality.
- Conducted routine inspections to maintain compliance with safety and quality standards.
- Collaborated with team members to optimize assembly line processes and reduce downtime.
- Assisted in training new employees on equipment operation and safety protocols.
Education
Associate of Applied Science - Psychology
Ivy Tech Community College
Anderson05-2026
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Dollar General
05.2023 - 03.2024
Shift Manager
Pizza King
02.2023 - 10.2023
Secretary
Charlies Auto Shop and Towing
04.2021 - 01.2023
Production Worker
FCC
09.2018 - 03.2021
Associate of Applied Science - Psychology
Ivy Tech Community College