Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Office ManagerLoan ProcessorSales AssociateOffice AssistantWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteLocation: Sheridan, WY
Open to relocation: No
Open To Work
Verified
This profile is verified using an email address.
Amber Wood
Sheridan
Work Preference
Summary
Results-driven office manager with expertise in workflow optimization, employee training, and clear communication. Proven ability to enhance office efficiency and foster team collaboration.
Experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
RTG Parts
Sheridan, WY
04.2023 - 04.2026
- Managed daily office operations to ensure efficiency and productivity.
- Coordinated communication between departments to streamline information flow.
- Oversaw inventory management, ensuring timely ordering and stocking of supplies.
- Implemented office procedures that improved workflow and reduced delays.
- Trained new staff on company policies and operational best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Loan Processor
Security State Bank
Sheridan, WY
09.2020 - 04.2023
- Processed loan applications, ensuring compliance with regulatory requirements and internal policies.
- Reviewed financial documents for accuracy, identifying discrepancies and resolving issues promptly.
- Collaborated with underwriters to facilitate timely loan approvals and maintain workflow efficiency.
- Mentored junior loan processors on best practices for documentation and customer service standards.
- Coordinated communication between clients, lenders, and real estate agents to enhance customer experience.
- Analyzed borrower creditworthiness using automated underwriting systems to expedite decision-making process.
- Streamlined application processing procedures, resulting in improved turnaround times for loan approvals.
Electronic Assembler
EMIT Technologies
Sheridan, WY
01.2018 - 08.2020
- Assembled electronic components to meet production specifications and quality standards.
- Operated soldering equipment for circuit board assembly, ensuring reliability and performance.
- Conducted quality control inspections to identify defects and improve product consistency.
- Collaborated with team members to streamline assembly processes, enhancing overall efficiency.
- Maintained accurate documentation of assembly procedures and inventory levels for compliance audits.
- Proactively sought feedback from supervisors for continuous improvement in personal performance within the team structure.
- Participated in ongoing professional development courses, remaining up-to-date on industry advancements relevant to electronic assembly techniques.
Sales Associate
AT&T
Sheridan, WY
02.2017 - 08.2019
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Educated customers on product features and benefits, driving informed purchasing decisions.
- Collaborated with team members to meet and exceed sales targets consistently.
- Managed inventory levels, ensuring optimal stock availability for customer needs.
- Trained new associates on sales techniques and store procedures, improving team performance.
- Utilized CRM systems to track customer interactions and follow up effectively.
- Led initiatives for merchandising displays, optimizing product visibility and customer engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Sheridan High School
SheridanSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Clerical support
- Mail handling
- Staff management
- Employee supervision
- Inventory control
- Employee training
- Administrative oversight
- Training and coaching
- Workflow optimization
- Vendor engagement
- Decision-making
- Teamwork and collaboration
Timeline
Office Manager
RTG Parts
04.2023 - 04.2026
Loan Processor
Security State Bank
09.2020 - 04.2023
Electronic Assembler
EMIT Technologies
01.2018 - 08.2020
Sales Associate
AT&T
02.2017 - 08.2019
High School Diploma -
Sheridan High School