Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Wootton

Rex,GA

Summary

Customer Service Specialist experienced in prioritizing tasks and multi-tasking within fast-paced environments. Achieved customer satisfaction and team goals through effective communication and management of escalated support issues. Managed significant volumes of inbound calls while leveraging CRM systems to maintain strong customer relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

USPS
Sandy Springs, United States
07.2016 - 02.2026
  • Delivered customer service by managing package deliveries and entering customer information into computer system
  • Supported state fatality services through effective communication and coordination with relevant stakeholders
  • Assisted customers with inquiries and provided information about postal services.
  • Resolved customer complaints efficiently and maintained positive interactions.
  • Processed mail and packages using automated sorting equipment and manual methods.

Customer Service Representative

Nelnet
Atlanta, United States
01.2025 - 12.2025
  • Customer service, Processed customer payments at point of sale Answer incoming and outgoing calls data entry
  • Managed customer inquiries via phone and in-person, ensuring timely and effective resolution.
  • Assisted customers with inquiries and resolved complaints effectively.
  • Provided information about services and rates to customers daily.

Customer Service Representative

Macy's
Norcross, United States
01.2024 - 01.2025
  • Assisted customers in locating products and processing payments while also managing account setups and answering calls.
  • Assisted customers in selecting shipping options and navigating available postal services.
  • Maintained clean, organized work environment to enhance operational efficiency.

Telesales Representative/Customer Service

Como
An
04.2025 - 01.2025
  • Answered customer calls promptly, process payments provided excellent customer service. Assisted customers with inquiries Performed data entry tasks accurately
  • Managed customer interactions through phone calls to drive product sales.
  • Delivered product information and answered customer inquiries effectively.
  • Collaborated with marketing teams to develop promotional strategies for services.

Education

Business -

Shorter Colege
Atlanta, GA

Skills

  • Customer service
  • Data entry
  • Microsoft Excel
  • Microsoft Word
  • Time management
  • Inventory management
  • Leadership
  • Communication skills
  • Dependable

Timeline

Telesales Representative/Customer Service

Como
04.2025 - 01.2025

Customer Service Representative

Nelnet
01.2025 - 12.2025

Customer Service Representative

Macy's
01.2024 - 01.2025

Customer Service Representative

USPS
07.2016 - 02.2026

Business -

Shorter Colege
Amber Wootton