AMBER WRIGHT
Orlando,US
Summary
Professionally recognized for my strengths in planning and organizing parties, team building and leadership, ability to multitask and achieve excellent results, working with business, casual and professional clients. Overseeing weddings, office parties, and private events of up to 500 people assisting in booking those parties and creating event orders, responsible for daily, cash flow, and building new and repeat clientele. Event management Strong team member Excellent customer service High-volume dining Time management Maintaining floor displays Point of Sale (POS) system operations
Overview
17
17
years of professional experience
Work History
Server
The Hilton
03.2023 - Current
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently..
Lead Bartender
Artisans Table
55 West Church Street
11.2023 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Lead Bartender
The Waterfront Orlando
06.2022 - 03.2023
- Maintained high service standards by keeping meticulous records of alcohol and mixer inventories and completing orders on time.
- Increased average ticket amounts by upselling customers from shelf to premium brands.
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Bar Manager
Graffiti Junktion Curry Ford
11.2017 - 08.2022
- Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed
- Gathered client feedback for process improvements to determine business needs
- Created a popular cocktail menu for customers who prefer liquor and spirits to wine
- Increased business productivity by instilling best practices and protocols in team members and servers.
Bartender/Server
Johnny's Fillin' Station
06.2015 - 02.2021
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Head Shift Leader
Urban Flats
06.2007 - 02.2015
- Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction.
Education
Dr. Phillips High School
Orlando, FL08.2022
Valencia College
Orlando, FL01.1997
Skills
Guest services
Inventory control procedures
Point of sale operation
Product promotion
Timeline
Lead Bartender
Artisans Table
11.2023 - Current
Server
The Hilton
03.2023 - Current
Lead Bartender
The Waterfront Orlando
06.2022 - 03.2023
Bar Manager
Graffiti Junktion Curry Ford
11.2017 - 08.2022
Bartender/Server
Johnny's Fillin' Station
06.2015 - 02.2021
Head Shift Leader
Urban Flats
06.2007 - 02.2015
Dr. Phillips High School
Valencia College