Amber Ziapour
Scottsdale,AZ
Summary
Dynamic Pharmacy Technician with proven expertise, enhancing workflow efficiency and reducing medication errors through meticulous attention to detail. Skilled in medication dispensing and insurance verification, I excel in team collaboration and patient care, consistently improving satisfaction levels and operational effectiveness in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Technician
Frys Super Market
- Implemented workflow improvements to enhance efficiency in prescription processing.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Utilized pharmacy management software to process prescriptions efficiently.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Entered and processed patients' prescriptions into internal system.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Business Owner
The Amber Room
Scottsdale, AZ
01.2010 - Current
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Streamlined operational processes to improve efficiency in service delivery and inventory management.
- Conducted financial analysis to optimize budgeting and cost control efforts.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Enhanced customer feedback systems to address concerns and improve overall satisfaction levels.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Temp Worker
Kelly Services
Glendale, AZ
01.2010 - 01.2017
- Assisted in inventory management and organization of stock items.
- Operated equipment safely and adhered to safety protocols during tasks.
- Collaborated with team members to ensure efficient workflow and task completion.
- Maintained cleanliness and orderliness in work areas to promote safety standards.
- Adapted quickly to various assignments across different departments as needed.
- Followed detailed instructions for product assembly and quality control checks.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Learned semi-skilled and advanced work by shadowing experienced workers.
- Supported company growth by quickly adapting to new roles and industries, showcasing versatility as a Temp Worker.
- Managed project deadlines successfully by prioritizing tasks and staying organized under tight schedules in various temporary roles.
- Accomplished goals set forth by management teams at various companies within deadline-driven environments as an effective Temp Worker.
Pharmacy Technician
Albertsons
Tucson, AZ
01.2007 - 01.2010
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Streamlined drug distribution processes, reducing wait times for patients.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Maintained clean and organized work environment, adhering to health and safety standards.
Pharmacy Technician
Osco Pharmacy
Tucson, AZ
01.2005 - 01.2007
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Educated patients on medication usage and potential side effects effectively.
- Processed prescription orders using pharmacy management software efficiently.
- Performed routine quality checks on medication storage conditions regularly.
- Collaborated with healthcare professionals to coordinate patient care initiatives.
- Trained new staff on operational procedures and best practices consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
Bachelor of Science - Biology
University of Arizona
Tucson, AZ06.2009
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Medication dispensing
- Prescription filling
- Insurance verification
- Supply restocking
- HIPAA
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Pharmacy software proficiency
- Pharmacy law compliance
- Healthcare regulations
- Medication labels
- Drug inventory management
- Prescription interpretation
- Verifying orders
- Advanced math skills
- Receiving incoming supplies
- Medication storage procedures
- Regulatory compliance
- Updating medication histories
- Drug storage procedures
- Interpreting orders
- New hire onboarding
- Operations support
Affiliations
Phi Beta Kappa
Mensa
Timeline
Business Owner
The Amber Room
01.2010 - Current
Temp Worker
Kelly Services
01.2010 - 01.2017
Pharmacy Technician
Albertsons
01.2007 - 01.2010
Pharmacy Technician
Osco Pharmacy
01.2005 - 01.2007
Pharmacy Technician
Frys Super Market
Bachelor of Science - Biology
University of Arizona