Amber Brianne Weaver

• Oversee fast-paced and high volume front desk operations at top ENT medical office.

• Complete patient intakes by creating charts with health histories, insurance information and required forms along with scanning identification and insurance cards into EPIC EHR system.

• Assist patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.

• Maintain high levels of patient confidentiality, adhering to strict HIPAA regulations while handling sensitive medical records and referral documentation.

• Perform various administrative tasks by filing, copying and faxing documents.

• Obtain and reconcile daily payments received and prepare deposits.

• Train new team members on front office procedures, ensuring a consistent level of excellent patient care across all staff members.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Completed patient intakes by creating charts with health histories, insurance information and required forms along with scanning

identification and insurance cards into EPIC EHR system, and collecting payments.

• Processed incoming and outgoing record requests received from insurance companies and other provider offices.

• Answered phone calls and messages, handled patient inquiries, scheduled appointments and followed up with reminder calls.

• Processed outgoing referrals obtained insurance authorizations for patient referrals from physicians and services such as diagnostic imaging.

• Enhanced patient care by efficiently managing referral requests and ensuring timely responses from specialists.

• Reduced wait times by prioritizing urgent referrals and coordinating appointments with appropriate specialists promptly.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Ensured customers always received outstanding customer service.

• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Responsible for following through on customer special orders and sales.

• Processed check out and return transactions and answered customer questions via telephone or in person.

• Answered all patient calls and questions regarding accounts and health insurances.

• Assisted with contracting and credentialing of Medical Groups and Physicians.

• Responsible for taking payments from patients and collecting payments on past due accounts.

• Assisted in creating and sending patient statements and organizing bulk mail.