Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
2
2
years of professional experience
Work History
Shift Manager
McDonald's
Brooklyn
10.2023 - Current
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Investigated customer complaints regarding merchandise quality or availability promptly.
Provided coaching and guidance to team members when necessary to improve performance.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Team Leader
Burlington
Brooklyn, NY
07.2023 - 08.2023
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Developed strategies for problem solving and conflict resolution among team members.
Conducted regular performance reviews to assess individual team member progress.
Monitored daily workflow to ensure adherence to established policies and procedures.
Established clear expectations for employees, providing guidance when needed.
Education
Bachelor of Mathematics - Teacher Education
City College of New York of The City University of New York, The
New York, NY
06-2028
High School Diploma -
Clara Barton High School
Brooklyn, NY
06-2024
Skills
Supply Ordering
Quality Assurance
Safety Compliance
Schedule oversight
Team Development
Accurate money handling
Energetic and Enthusiastic
Cash Handling
Workplace Safety
Punctual and Reliable
Timeline
Shift Manager
McDonald's
10.2023 - Current
Team Leader
Burlington
07.2023 - 08.2023
Bachelor of Mathematics - Teacher Education
City College of New York of The City University of New York, The