Adept at customer service and problem-solving, I significantly enhanced customer loyalty and team efficiency. Leveraging skills in POS systems and effective communication, I also played a key role in transforming challenges into positive outcomes, contributing to sales goals and improving operations an all around company growth.
Hi, I’m
Amber Haumealani Burdett
Kihei,HI
Summary
Overview
8
years of professional experience
Work History
Ups Store
Store Associate
08.2020 - Current
Job overview
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained up-to-date knowledge of product and service changes.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Collaborated with team members to achieve monthly sales goals and improve overall store performance.
Maui Brewing Company
Front Line Cook
08.2019 - 05.2020
Job overview
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Assisted with training new hires on kitchen procedures, safety protocols, and recipe execution.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Followed health, safety and sanitation guidelines while preparing and serving food.
The Melt
Assistant Kitchen Manager
07.2016 - 08.2019
Job overview
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
Education
Job CorpsSan Francisco, CA
No Degree from Business Admin And Culinary Arts
08-2019
University Overview
Maui Job CorpsMakawao, HI
No Degree from Business Admin And Culinary Arts
07-2015
University Overview
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Team collaboration
- Inventory control
- Cash register operation
- Basic math skills application
- Returns and exchanges handling
- POS systems
- Effective communication
Timeline
Store Associate
Ups Store
08.2020 - Current
Front Line Cook
Maui Brewing Company
08.2019 - 05.2020
Assistant Kitchen Manager
The Melt
07.2016 - 08.2019
Job Corps
No Degree from Business Admin And Culinary Arts
Maui Job Corps
No Degree from Business Admin And Culinary Arts
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