AMBER L. SCHULTZ
Coloma,MI
Summary
Accomplished and goal-driven Operations and Compliance Manager offering more than 20 years extensive experience with career development, leadership and management. Great team player, responsible and dependable with high personal standards and values. Proven ability to enhance productivity, client relationships and increase efficiency in fast-paced organizations. Diplomatic leader and analytical thinker able to inspire and cultivate productive working relationships with employees and partners.
Overview
22
22
years of professional experience
Work History
Sales Consultant II
CONCENTRIX- UNITED HEALTHCARE OPTUM RX
08.2022 - 01.2023
- Initiated high-quality communication to members
- Actively listened to customers to provide best possible customer experience.
Business Customer Experience Manager
PNC BANK
02.2016 - 08.2022
- Performed customer service activities and initiatives
- Resolved customer service inquiries and issues
- Referred and recommended appropriate solutions.
Business Manager
BLOOMINGDALES, Shiseido
06.2015 - 02.2016
- Strengthened people manager and team handling skills
- Developed counter specific sales plans with input/involvement of cosmetics manager
- Attained the ability to manage multiple priorities in a fast paced, high energy environment.
Student Esthetician
FLORIDA COLLEGE OF NATURAL HEALTH
09.2014 - 06.2015
- European Facials/ Back Facials
- Waxing Procedures/ Makeup Artistry
- Product Knowledge
- Spa Prep, Sterilization and Sanitization
AVP, Assistant Branch Manager
TCF NATIONAL BANK
05.2013 - 09.2014
- Spearheaded operational compliance and branch operations of the in-store branch location
- Participated in the achievement of branch goals by exceeding individual sales goal of 10 new accounts per month.
AVP, Operations Manager, Commerical Associate RM
FIFTH THIRD BANK
04.2001 - 09.2012
- Directly managed internal operations of the office including the completion of branch self-assessment
- Assisted the Financial Center Manager in the consumer deposit and loan portfolio growth of a Denovo office by generating $3 million in deposits and $1.5 million in loans to meet sales goals
- Encouraged sales team engagement by coordinating strategies with business partners; worked on Harvard studies
Education
Formal Credit Training -
Fifth Third Bank
Bachelor of Business Administration - Finance
Western Michigan University
Master of Arts - Workforce Education, Development and Leadership WMU
Western Michigan University
Kalamazoo, MI06.2023
Skills
- Sales and Marketing
- Account Reconciliation
- Contract Negotiation and Closing Tactics
- Product and Service Knowledge
Timeline
Sales Consultant II
CONCENTRIX- UNITED HEALTHCARE OPTUM RX
08.2022 - 01.2023
Business Customer Experience Manager
PNC BANK
02.2016 - 08.2022
Business Manager
BLOOMINGDALES, Shiseido
06.2015 - 02.2016
Student Esthetician
FLORIDA COLLEGE OF NATURAL HEALTH
09.2014 - 06.2015
AVP, Assistant Branch Manager
TCF NATIONAL BANK
05.2013 - 09.2014
AVP, Operations Manager, Commerical Associate RM
FIFTH THIRD BANK
04.2001 - 09.2012
Formal Credit Training -
Fifth Third Bank
Bachelor of Business Administration - Finance
Western Michigan University
Master of Arts - Workforce Education, Development and Leadership WMU
Western Michigan University