Amber L Tami
Palm Coast,FL
Summary
Professional and customer-focused Front Desk Receptionist with experience in administrative support, customer service, communication, and maintaining a welcoming and organized front-office environment. Skilled at handling phone calls, assisting visitors, managing daily administrative tasks, and maintaining professionalism in fast-paced settings. Holds an academic background in Public Safety and Law Enforcement, with a strong interest in community safety, security, and serving the public. Brings a dependable work ethic, strong interpersonal skills, attention to detail, and a commitment to providing professional and respectful service.
Overview
13
13
years of professional experience
Work History
Receptionist
Kidz World Pediatric Dentistry
Cedar Knolls, New Jersey
12.2024 - 08.2026
- Kept files and records accurate through electronic document management systems.
- Supported office workflow by creating and updating procedures.
- Sorted confidential paperwork according to established handling guidelines.
- Assisted with patient appointment scheduling to keep visit flow organized.
- Updated patient information in dental practice management software with accuracy.
Dental Receptionist
Kitchin Cosmetic & Family Dentistry
Succasunna, NJ
03.2024 - 12.2024
- Managed front desk tasks, including appointment scheduling and payment collection.
- Answered incoming calls, arranged appointments, and confirmed patient visits.
- Kept accurate records for patient treatment plans, medical histories, and financial transactions.
- Handled patient questions about account details and dental services offered.
- Supported front office tasks such as photocopying documents and scanning files.
- Prepared correspondence letters for insurance companies related to claims processing.
- Welcomed patients, provided required paperwork, and verified insurance information.
- Checked patient eligibility for benefits under various insurance plans.
Patient Care Coordinator
Riverside Oral & Facial Surgery
West Orange, NJ
09.2023 - 03.2024
- Maintained accurate patient care records within electronic health record systems.
- Scheduled patient appointments and coordinated follow-up visits as needed.
- Supported positive environment for patients, family members, and staff through excellent customer service.
- Handled administrative duties including filing paperwork, answering phones, and scheduling appointments.
- Responded quickly to emergency situations within facility.
- Processed patient intake details and updated medical records before treatment.
- Scheduled patient evaluations and procedures.
Dental Receptionist
Rauchberg Dental Group. Custom Dental
Parsippany, NJ
10.2021 - 09.2023
- Answered incoming calls and emails.
- Helped collect patient payments and set up payment plans.
- Prepared documents for insurance claims.
- Gathered medical, dental history, and vital signs from patients.
- Scheduled cleanings and dental visits using appointment software.
- Checked patients in and out, verified insurance, and collected co-pays to keep administrative and financial records current.
- Prepared new patient files and updated existing records with personal, insurance, and medical information.
- Entered updated patient information into system and supported telephone, email, fax, and front-desk reception in high-volume setting.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Medical Receptionist
Riverside Regional Medical Center
Edison, NJ
12.2020 - 10.2021
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Gathered, transcribed and typed medical information into charts.
- Informed patients of financial responsibilities prior to rendering services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Entered patient information into system, including insurance, demographics and health history.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Optical Sales Associate
Pearle Vision
Woodbridge, NJ
10.2019 - 03.2020
- Ensured that all work areas were clean, organized and free of clutter.
- Ordered lenses, frames and other optical supplies from vendors as needed.
- Performed routine maintenance tasks such as cleaning displays, restocking shelves and organizing inventory.
- Demonstrated optical products to customers in a professional manner.
- Greeted customers and provided product information.
- Processed payments for merchandise purchases using cash registers or POS systems.
- Provided advice on lens types and coatings based on individual needs.
Store Lead
The Children's Place
Linden, New Jersey
02.2018 - 09.2019
- Supported daily store operations at Children's Place.
- Assisted associates with customer service and sales floor standards.
- Processed cash handling duties and POS register transactions.
- Helped with merchandise recovery and floor presentation.
- Resolved customer concerns through brand service guidelines.
- Managed staff scheduling for strong coverage during peak hours.
Guest Service Expert
Smashburger
Clark , NJ
01.2014 - 09.2017
- Greeted Smashburger guests with friendly, fast-casual service.
- Took guest orders and entered requests into POS system.
- Handled cash and card payments at front counter.
- Packaged dine-in and takeout orders with accurate presentation.
- Resolved guest concerns with calm, professional communication.
- Maintained clean dining areas, counters, and service stations.
- Supported team members during rush periods and opening tasks.
- Handled cash register transactions accurately and efficiently.
- Processed payments for goods and services purchased by guests.
Education
Some College (No Degree) - Criminal Justice
Union County College
Cranford, NJHigh School Diploma -
Linden High School
Skills
- Referral verification and records management
- HIPAA compliance
- Front desk operations
- Technological proficiency
- Telephone etiquette
- Patient follow-ups
- Electronic medical records expertise
- Customer service excellence
- Time management strategies
- Organizational skills and multitasking
- Time management
- Organizational skills
- Multitasking
Timeline
Receptionist
Kidz World Pediatric Dentistry
12.2024 - 08.2026
Dental Receptionist
Kitchin Cosmetic & Family Dentistry
03.2024 - 12.2024
Patient Care Coordinator
Riverside Oral & Facial Surgery
09.2023 - 03.2024
Dental Receptionist
Rauchberg Dental Group. Custom Dental
10.2021 - 09.2023
Medical Receptionist
Riverside Regional Medical Center
12.2020 - 10.2021
Optical Sales Associate
Pearle Vision
10.2019 - 03.2020
Store Lead
The Children's Place
02.2018 - 09.2019
Guest Service Expert
Smashburger
01.2014 - 09.2017
High School Diploma -
Linden High School
Some College (No Degree) - Criminal Justice
Union County College