Amber Lawrence
Simpsonville,SC
Summary
Experienced professional with a proven track record in delivering superior customer service, adept at multitasking, and skilled in effective time management. Possessing a background in healthcare, I bring transferable skills honed in patient care settings to excel in customer service roles. Eager to transition into a dedicated customer service position where I can leverage my expertise to ensure exceptional customer experiences and drive satisfaction.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Customer Support Specialist
Tabula Rasa Inc
2020.12 - 2023.10
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Certified Compounding Pharmacy Technician
Sutter Health; Alta Bates Summit Medical Center
2022.04 - 2023.05
- Communicated directly with doctors offices via telephone, fax, and email.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Certified Pharmacy Technician
CVS Pharmacy
2014.10 - 2020.12
- Supervised 10+ pharmacy technicians and coordinated day-to-day assignments.
- Provided friendly customer service at prescription drop-off and pick-up counters
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Appropriately resolved customer issues, complaints and questions
Sales Associate Specialist
Paris Flea Market
2012.01 - 2020.12
- Instructed team members on security risks and loss prevention to help prevent store theft
- Kept track of store specials, payment policies, and security procedures
- Demonstrated products to customers, discussed features, and redirected objections to capture sales.
- Increased sales by 10%
Education
Pharmacy Technology
Contra Costa Medical Career College
Antioch, CA12.2014
High School Diploma -
Cornerstone High School
Antioch, CA2012
Skills
- Professional telephone demeanor
- Online Chat Support
- Error Detection
- Issue and Resolution Tracking
- Problem-solving abilities
- Customer Relations
- Customer Relationship Management
- Sales Expertise
- Customer Service Excellence
- Report Preparation
- Microsoft Excel
- Bug Fixes
- Sales Support
Certification
- CA Licensed Pharmacy Technician - 10/2014-Now
- PTCB
- ServSafe
- CPR Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Certified Compounding Pharmacy Technician
Sutter Health; Alta Bates Summit Medical Center
2022.04 - 2023.05
Customer Support Specialist
Tabula Rasa Inc
2020.12 - 2023.10
Certified Pharmacy Technician
CVS Pharmacy
2014.10 - 2020.12
Sales Associate Specialist
Paris Flea Market
2012.01 - 2020.12
Pharmacy Technology
Contra Costa Medical Career College
High School Diploma -
Cornerstone High School
- CA Licensed Pharmacy Technician - 10/2014-Now
- PTCB
- ServSafe
- CPR Training
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