Summary
Overview
Work History
Education
Skills
Friendly and Considerate
Timeline
Generic

Amberlee Rasp

Orange Park,FL

Summary

  • Accomplished Customer Service Representative with a proven track record at Wawa Inc, excelling in conflict resolution and customer loyalty enhancement. Demonstrates critical thinking and computer proficiency, effectively managing high-stress situations and improving customer satisfaction. Skilled in money handling and problem-solving, consistently achieving positive outcomes in customer relations. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Wawa Inc
03.2019 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Shift Lead Manager

Burger King
01.2014 - 12.2016
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.

Cashier

Sbarro's Pizza
02.2012 - 04.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Middleburg Highschool
Middleburg, FL
05.2016

Skills

    Customer Service

    Problem-solving abilities

    Active Listening

    Critical Thinking

    Problem Resolution

    Money handling abilities

    Complaint Handling

    Computer Proficiency

    Data Entry

    Customer Relations

Friendly and Considerate

I wake up everyday seeking to make this country a better place to live in, with my want to please others and make a smooth life for all those around me. In my opinion everyone looks better with a smile on their face! What is a better way to make someone smile than doing all you can to make sure they are satisfied when leaving your work place. I am for promoting knowledge and kindness, the two combined can get you pretty far. Two wrongs do not ever make a right and it is always best to choose the higher most respected decision.

Timeline

Customer Service Representative

Wawa Inc
03.2019 - Current

Shift Lead Manager

Burger King
01.2014 - 12.2016

Cashier

Sbarro's Pizza
02.2012 - 04.2013

High School Diploma -

Middleburg Highschool

Similar Profiles

CREATE PROFILE
Amberlee Rasp